Dreams - Eastbourne Reviews 

We went in thinking we knew what we wanted, and the bed survey confirmed we was right. Anne Marie explained all about the matteresses and then left us to check them all out. Looking forward to having our new mattress delivered in a couple of weeks. Thank you

In store, friendly staff efficient knowledgeable know the product. I was treated respectfully made me feel comfortable, listen to my needs, I achieved what I came for and completely satisfied the product I purchased.

Pleasant helpful staff at the store in eastbourne, the delivery men were on time and with a smile did their job ery well,

The lady who served us very friendly and helpful

Polite staff. Helpful and was easy to deal with. Your staff member Katherine was most.

John was absolutely brilliant, he helped us pick our bed and mattress. All staff were welcoming and were able to answer all queries, and provided excellent advice.
When choosing a mattress it really is worth spending more money and time on choosing. What I purchased I regret, it is now very uncomfortable. I also purchased one of the cooling pillows, midrange approximately £70, after a couple of weeks it felt hard, uncomfortable and appeared to have caused neck ache.
9 months on and the mattress is very uncomfortable but we chose the bog standard one due to funds being tight which i regret also as the mattress that felt right we couod have purchased the following month but we were in desperate need. They did provide a cover and we could have swapped the mattress or returned and upgraded so this was our fault for letting time slip by and not taking advantage of this. I recommend the store we used but ensure to pick a mattress based on your needs, follow the advice given and make it your priority spend or you will regret it like me.

I cannot fault anything about my experience with dreams, the staff at the Eastbourne store were polite, knowledgeable and professional, and then on deciding on a purchase delivered as stated with care.

I purchased the Preston double matress from Dreams.
The sales lady was amazing, she had so much patience with me, after I tried out every bed.
The delivery was on time, and the mattress is so comfortable.
It took a couple of days to appreciate it as it is firmer than my old bed, however, I have slept so well, it slightly moulds to your bodyshape. I definitely would reccomend it as I now do not get backache when awakening.
Good night's sleep.

Service was absolutely excellent

After having some issues with the delivery and original mattress we can not fault the customer service we have received in particular from Kishan. He listened and has helped us to resolve the issues. Thank you ☺️

Thank you very much

The whole process was easy and customer friendly. John in the store was very knowledgeable and explained everything fully.
The delivery date was met, the delivery men friendly and efficient. So a good experience. Well done.

Very pleased with my perches and very very comfortable. We sleep like logs.

Great service from Dreams after initial complaint. Five stars for great customer service. Thank you

Popped in to ask advice on a pillow, Katherine not only helped me get a pillow but when she saw my grandson needed to be winded she offered my daughter a chair and let us sit comfortably and wind and continue feeding my grandson. The service we received for the pillow was already outstanding, the pure kindness and consideration that Katherine and another member of staff gave us was more than words can describe. Thank you both.

All staff helpful and polite, all on time

I did enjoy the testing bed and staff was really friendly,
Delivery called and was on time friendly and knowledgeable

Excellent sales people good product knowledge and very helpful.
Excellent range of products lots of choice