We popped into Eastleigh branch today and was met by Sam, very welcoming and knowledgeable of the products. Very thorough in his details of purchase and what happens next. He is an asset to the compan... See more
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Lovely sales staff, very helpful and knowledgeable. Helped us select the best purchase for 2 single mattresses we were looking for.
Staff listened carefully to our questions and were knowledgeable with their replies. The whole process was comfortable
Visited your store in Chandler's Ford/Eastleigh. A very helpful member of staff showed me various beds to suit my needs. This enabled me to make an informed decision after discussing everything wi... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Chestnut Ave. Retail Park, SO53 3TF, Eastleigh, United Kingdom
- 02380 614040
4.9
Excellent
241 reviews
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Excellent customer service
Excellent customer service Great contact with delivery drivers Item arrived when they said it would
11 November 2023
Mattress purchase
Great attention and courtesy in the shop, everything as discussed with delivery bang on time and the product great and at a terrific discounted price.
10 November 2023
Bed was available and delivered in 2…
Bed was available and delivered in 2 weeks with new head board and
Divan.
15 October 2023
Quality products and reliable service
The in-store staff members were friendly, polite and helpful. The products were delivered as arranged at time of purchase, assembled as discussed and the existing bed frame, mattress and packaging all removed by the delivery team. The new mattress is very comfortable and has been enjoyed by ourselves and our guests. Would recommend visiting Dreams in Eastleigh.
1 September 2023
Very knowledgeable
Very knowledgeable, polite and helpful staff. A great range of available products.
22 September 2023
Unprompted review
We are very please with the service…
We are very please with the service from Dreams, the whole process was seamless and the delivery on time. Thanks you so much
25 August 2023
Fantastic service
Fantastic service, friendly, polite and knowledgeable staff member (Mike). Amazing deal.
18 August 2023
Unprompted review
Dream Store was welcoming
The visit to the store was welcoming and the assistant understanding our need of potentially 2 levels of firmness, offered the sleep bed machine. Which did confirm our thoughts. This aided in the selection offered and the eventual chosen one. Delivery dates agreed and extras offered without pressure, some taken up. The delivery was on the day at the beginning of the offered window and handled just as professionally as the store was. All good
26 July 2023
We had a great experience with Dreams
We had a great experience with Dreams. From the very helpful and informative sales chap through to delivery. Item purchased is just what we needed.
10 August 2023
Brilliant service and helpful staff
Brilliant service and helpful staff, mike our server was incredibly informative and was enthusiastic to help us work out which would be the correct mattress for us. Very greatful for his assistance with my disabilities and which would be the best finance for me. Thank you so much Mike.
Chloe- Eastleigh Hampshire
8 August 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The two 3 foot divan beds and matresses…
The two 3 foot divan beds and matresses very good quality but asked for them to have option to link together but told by the assemblers that this option is only available with 2 fr 6 in divan beds. Also the mattresses slide off the divan bases so easily.
3 August 2023
Reply from Dreams - Eastleigh
Hi Robert
Thank you for your review and your feedback. As you have stated we do not currently sell single bases that will join together. We will however pass your comments onto our bed factory, and we will look into the possibility of doing this going forward.
Many thanks
Peter
Efficient, friendly and professionalFrom start to finish this company has…
From start to finish this company has been fantastic. I visited the Eastleigh branch and bought a lovely, firm mattress which was delivered at exactly the time stated, taken upstairs, old mattress and all wrapping taken away. Very professional and efficient while remaining friendly, both in the shop and throughout the delivery service. Thank you.
22 July 2023
Good Service
Sales personal was very helpful and knowledgeable with the products. We were given time to decide on what we need. Waiting for the product to be delivered.
7 July 2023
Unprompted review
Great choice, great price, great service…
Very good selection of beds to choose from. The staff at the store were very helpful and it was a relaxing transaction unlike many stores where you are constantly pushed to purchase!
28 May 2023
The staff in the shop were really…
The staff in the shop were really good,they listened to what my needs where I also did the sleep machine and chose the right mattress for me I paid extra for them to assemble the bed and the delivery lads where brilliant and respectful.
24 June 2023
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