We originally visited the Fareham store, where the two staff members were extremely helpful, patient, and honest. After getting all the information we needed, we placed our order online when we got ho... See more
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See what reviewers are saying
No high pressure selling. Brandon at the Fareham branch was fantastic. So helpful. Advised us on a bed and mattress to suit our budget. Highly recommended. 🌟🌟🌟🌟🌟
We visited Fareham Wallington store today, Ed dealt with our questions and indecision’s perfectly. He answered all our queries and totally put our minds at rest! We weren’t rushed or bothered at all b... See more
Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Broadcut Retail Park, PO16 8SU, Fareham, United Kingdom
- 01329 237377
4.8
Excellent
286 reviews
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Enjoyable experience
From start Sales team understanding and not pushy, but being polite and helpful. The delivery guys Simon and Brian were also quick and tidy, wearing overshoes and removing every trace of them being there. Great team service.
22 July 2023
Excellent friendly service
Excellent friendly service. Staff very knowledgeable. Found what we wanted easily. Not a long wait for delivery, which was quick and painless. Lovely mattress! All round excellent shopping experience with a great result.
20 July 2023
Most helpfulThe person who dealt with us was…
The person who dealt with us was helpful and met all of our requirements.
22 July 2023
Unprompted review
Very comfortable bed
Very comfortable bed, good sales people who listened to my preferences and nice delivery people. All in a good retail experience.
15 July 2023
Staff and products and being able to try for personal mattress
Staff and products and being able to try
3 June 2023
The men who brought the bed were very efficient and helpful…
The men who brought the bed were very efficient and helpful. Although they were working in a restricted space they were careful not to graze any walls ( which had just been painted!) . They were cheerful about having to bring the bed and mattress up two flights of stairs in a building which has no lift.
20 June 2023
Excellent buying experience in the…
Excellent buying experience in the store. Very knowledgeable and efficient staff guided us through the purchase. Delivery on time by very courteous and helpful people.
9 June 2023
everything went as described by lady in…
everything went as described by lady in the shop. Delivery crew were most obliging
24 May 2023
Helpful
Helpful, good advise, no pressure what to buy. A good shopping experience.
27 May 2023
Unprompted review
Great choice of beds and excellent customer service!
The service from the shop itself was excellent. All our questions answered swiftly and great advice given. Once we had chosen and tried the perfect bed for us it was ordered and delivered in no time. Even the delivery was excellent from the carrying carefully of the beds upstairs to the removal of our old ones. The beds themselves are extremely comfortable and we would recommend Dreams anytime for their customer service and quality and choice of products!
24 May 2023
Trying the equipment at the beginning comfortable shopping with comfortable staff
Trying the equipment at the beginning was a novel experience, then finding the mattress most suited to us, first class
13 April 2023
Great service from when we first…
Great service from when we first entered the store through to delivery and assembly. Very happy with both frame and matress!
28 April 2023
Excellent advice in store and I’m very…
Excellent advice in store and I’m very happy with my purchases.
27 April 2023
delivery drivers
My two delivery drivers who came out to my house on Wednesday were just brilliant courteous very clean (removing shoes without prompt) and so polite. They were very careful with my mattress also. Thank you very much to them both and to dreams for getting me a great mattress. Thank you ! :)
12 April 2023
Unprompted review
Easy from start to finish
Lady in shop very friendly and helpful.
Delivery perfect. Phoned beforehand and delivery on time. Two very friendly delivery guys. Probably the easiest delivery we have ever had. Mattress brilliant too. Spot on. Thank you.
11 April 2023
I brought my sons floor standing…
I brought my sons floor standing headboard which was delivered about 3 weeks ago I’m so pleased with it and the service we had from dreams and the delivery service was good too.
11 April 2023
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