Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... See more
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Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... See more
We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... See more
Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
1 Wilton Parade, TW13 4BU, Feltham, United Kingdom
- 02088 931664
4.6
Excellent
197 reviews
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Fery Fery good I'm happy with my bed
Fery Fery good I'm happy with my bed,
I'm sow happy 😊
Thank you
10 January 2025
ExcellExcellent Customer Serviceent customer service and very…
Excellent customer service and very reliable. My bed was delivered and assembled on the date and time scheduled. Delivery and assembly very friendly, quick and efficient defibately recommend Dreams
9 January 2025
Dreams, Feltham
From the time I went to Dreams in, Feltham
1 Wilton Parade, TW13 4BU Feltham, I was met by wayne who was kind, knowledgeable, patient and took time to explain everything to me about my purchase. Also explained when delivery would be made and that I would be contacted prior to the date by the delivery team. Everything was excellent.
2 January 2025
Most efficient in store when ordeing in…
Most efficient in store when ordeing in Feltham branch. Delivery was great, ctainly on time by the minute.
30 December 2024
It really was the great customer…
It really was the great customer service, then the delivery men were diamonds. Many thanks.
28 December 2024
We had very impressive service from…
We had very impressive service from Dreams Feltham. Guy our Sales person was knowledgeable and very helpful. We received really amazing service, way above what we expected!
Our bed arrived when they said it would and the delivery guys were friendly and helpful.
I highly recommend Dreams Feltham
23 December 2024
Great all-round experience
Very good service in the store. Delivery as scheduled, I was kept advised about the time, and the delivery men were friendly and professional. Very pleased with the product
30 November 2024
Guy and the correct bed.
Guy, who served over the phone was very good with me especially when I left an early morning message explaining the bed I'd ordered was too big. My fault as not measured properly. I didn't think I'd beable to get a bed at all but Guy soon got me on the right track and the bed was ordered very quickly and I didn't even have to wait very long to receive it. Thank you Guy.
13 December 2024
The driver and backend service are very…
The driver and backend service are very very nice but the salesman at the shop are not the same.
The quality of bed and mattress are very good so I suggest that can do some more research online and self help at the shop then order at online .
17 November 2024
Great salesman (Guy)
Great salesman (Guy)
Soooo happy with our new medium mattress.
17 November 2024
Very satisfied customer
Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of our two hour delivery slot. Also called on morning of delivery to pinpoint arrival time. We had requested assembly service. Drivers were polite, efficient, tidy. Bed was made up quickly. Very pleased with service from purchase to delivery.
15 November 2024
May use AI-assist with repliesRead more
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I received a delivery on 30-10-2024 and…
I received a delivery on 30-10-2024 and got a bed with one of the drawer broken and stuck inside.
I had a problem with my bed but just now 9th of November 2024 Simon called me from dreams team and he told me that your half new bed will be delivered on 19th of November 2024 and he will give me £ 50 pounds back for the inconvenience…Thanks Simon for calling and confirming…about my bed.
8 November 2024
Unprompted review
Reply from Dreams - Feltham
Good Afternoon,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. I am pleased that we were able to resolve this issue.
If there is anything else I can help with, please do not hesitate to let me know.
Many thanks,
Simon
I was satisfied with the quick delivery…
I was satisfied with the quick delivery of my bed. It is really comfortable to sleep in.
1 November 2024
The guy in tne shop
The guy in tne shop
In feltham was a delight helpful honest and respectfull with great advice for me as an individual regardless of my age
12 October 2024
From testing the mattresses
From testing the mattresses, ordering, delivery and installation everything was excellent. Can’t fault the service. Delivery communication was great and the guys building the bed were friendly and professional.
11 October 2024
Good colleagues very friendly very very…
Good colleagues very friendly very very helpful indeed much appreciated thanks
4 October 2024
Excellent delivery service
The guys delivering were super friendly. Looked at the space we wanted to put it up and gave us advise even though we hadnt paid for help. Couldnt asked for better service.
Thank you
21 September 2024
Was expecting the mattress to be firmer…
Was expecting the mattress to be firmer then what was delivered
15 September 2024
Reply from Dreams - Feltham
Good Afternoon,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. I am sorry to hear that you are not totally satisfied with your new mattress, and I look forward to getting this sorted for you.
Kind regards,
Simon
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