Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... See more
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Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... See more
We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... See more
Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
1 Wilton Parade, TW13 4BU, Feltham, United Kingdom
- 02088 931664
4.6
Excellent
197 reviews
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Perfect experience
Arrived on time, taken to the bedroom with no fuss and delightful manners.
17 May 2024
From the sales team in the showroom to…
From the sales team in the showroom to the guys who delivered our king size bed everything went smoothly and 5 stars for the quality of the bed and comfort .. many thanks
6 May 2024
Extremely happy with our product .
21 April 2024
I order a double mattress and double…
I order a double mattress and double ottoman bed. The bed is larger than the mattress and the mattress is sliding not firm on the board, incompatible. There is no studs to hold the bed up it’s in low position seems cheap and the inner board is just on the floor with a hole on the middle. Not impressed !!If it can correct please do . I went to dreams store to order, I don’t were went wrong waited 5 weeks . Thx
20 April 2024
The welcoming and the assistance was…
The welcoming and the assistance was brilliant! The experience to test the best match mattress with the machine was amusing but also very accurate in our desire. The different possibilities on offer were from basic price to more expensive we went for a top middle range choice and really are happy with the overall service by dreams from the seller assistant in the shop to the delivery guys and finally enjoying our new mattress.
Katherine & Joffrey
17 March 2024
Arrived on time, very efficien
I ordered a bed base which arrived on time, very efficient. The service was really good... overall my new bed base is extremely comfortable which is the most important thing.
14 March 2024
Delivery and product a Dream…
Delivery on time and well informed when they were coming. The sofa bed was delivered upstairs with no problems Tomas and Walter were quick and extremely helpful and very respectful
15 March 2024
Excellent Service
My order was dealt with very efficiently and my bed was delivered within 5 days. The men who came with the delivery were very kind, friendly and helpful and nothing was too much trouble.
9 March 2024
From when I visited your store I found…
From when I visited your store I found everyone, especially the delivery crew, very helpful and pleasant. I also appreciated being kept updated with the delivery time. Will be recommending Dreams to all my friends.
7 March 2024
From the salesman to the deliver…
From the salesman to the deliver drivers all was great
Thank you very smooth and stress free experience
22 January 2024
Thanks for your help
2 January 2024
Very nice beds good service thank you
2 January 2024
Got a great deal on a single bed with a…
Got a great deal on a single bed with a put you up bed plus it was free delivery only waited 2 weeks for it to be delivered
7 December 2023
Great customer services
Made an order in store and realised later that the product was on Black Friday sales 25%. I had a chat with CS and immediately got price matched and refund for the difference.
2 December 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor product
I bought BRUSHED TWILL FOSSIL DOUBLE DEWAN.Very poor quality of the base.To join two parts of the bed base two cheap looking plastic clips are provided.these used to be metal ones.Didn’t expect this from dreams.I want to buy another bed.I am sure I won’t buy it from dreams.Two stars only for mattress I havnt used yet and customer service.
1 December 2023
Reply from Dreams - Feltham
Good afternoon
Thank you for taking the time to speak to me today. I am sorry for the issues you have had with your bed base.
I am glad we have come to a resolution on the bed that you deem as acceptable. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Always better to shop in a store and get personal service.
The salesman in the shop was particularly helpful and the bed he recommended has proved very satisfactory. The delivery was on time and very efficient and the staff explained the working of the adjustable bed.
26 November 2023
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