Dreams - Fulham Reviews 

98
TrustScore 4.5 out of 5

4.7

Wandsworth Bridge Road, SW6 2NY Fulham, GB


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Rated 5 out of 5 stars

I went to the Fulham store and found the staff to be very welcoming. The service was friendly and the staff was very knowledgeable about the products and made the whole process easy. I particularly... See more

Rated 5 out of 5 stars

I had a great experience at the Fulham location of Dreams. I recently moved to the UK by myself and needed mattresses and bedframes without breaking the bank. James was an incredibly knowledgeable s... See more

Rated 5 out of 5 stars

We were met at the door by Liibaan (Lee) who immediately sorted out where we could park and led us through the process of choosing a king sized mattress and a single guest bed. He was endlessley helpf... See more

Rated 4 out of 5 stars

The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress. Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bot... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Wandsworth Bridge Road, SW6 2NY, Fulham, United Kingdom

  • 02077 312080

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

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4.7

All reviews

(98)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! The best customer service I’ve received from a store in a very long time. The lady who was in the shop was great, and the delivery men were too. I wish customer service like this existed everywhere. Delighted.

17 June 2022
Unprompted review
Rated 4 out of 5 stars

Good location, helpful staff

Dreams is one of the few bed shops open in Central London. We dealt with Riccardo (and Havina) were both friendly and informative (some of the other staff we didn't gel with ... although that could be as much about us).

One thing, don't be fooled by the mouthwatering discounts suggested on TV as they apply to very few products in store. But if you put that aside I'd still suggest visiting the store at least to see what they have on offer.

9 April 2022
Unprompted review
Rated 5 out of 5 stars

Dreams are the Dream! 127A023537

Dreams - Fulham - Ricardo served us and he could not have been more helpful nor knowledgeable and answered all my questions re mattress and the support they offered for bad backs so all in all a very good experience. Could not praise it more. But have not had the mattress yet as it is being made.

23 January 2022
Unprompted review
Rated 4 out of 5 stars

Very good experience

Very good experience. Sales assistant super helpful and polite. Delivery on time, assembly done by 2 professional guys. Overall great service

8 January 2022
Unprompted review
Rated 5 out of 5 stars

Exquisite Service

My wife and I were well-received at the store. James, the assistant, was very attentive - he listened to our conversations and contributed; advising us of options and personalizing them to family members. I returned with my son a few days later and he remembered his name from the conversation - impressive. Order form was completed quickly. Delivery was on time and the delivery men were also very helpful. Exquisite experience

29 December 2021
Unprompted review
Rated 5 out of 5 stars

Dreams Fulham

Excellent customer service provided by James at Dreams Fulham. The store has a wide variety of products and the staff is super friendly and knowledgeable. Good quality products.

3 September 2021
Unprompted review
Rated 5 out of 5 stars

Welcoming and patient

Everyone in the store very welcoming and helpful. They were patient and gave me time to try products as well as the sleep match machine.

3 August 2021
Unprompted review
Dreams - Fulham logo

Reply from Dreams - Fulham

Hi Emma,

Thanks for sharing your feedback with us.

We are thrilled to hear that you are happy with our products and customer service.

We hope to welcome you back to the store soon!

Kind regards,

Charlie from The Customer Services Team

Rated 5 out of 5 stars

Great service at Fulham

We went to the Fulham store to purchase our new bed. Havina served us and was extremely knowledgable and friendly. The store had a great range of products and we enjoyed having our sleep analysed by the in store machine. Would definitely recommend the store and Havina.

2 August 2021
Unprompted review
Dreams - Fulham logo

Reply from Dreams - Fulham

Good evening,

Thank you for taking the time to leave us your review.

Your feedback is most appreciated and we are pleased to hear of the good service you received in our Fulham store.

Best wishes,

Charlie from The Customer Services Team

Rated 4 out of 5 stars

The Best Service

My experience at the store was great. The service provided by Havina at the Fulham shop was 5 stars!
She used a scanner to evaluate the best mattress for the way you sleep and I thought it was amazing.
She has a lot of knowledge of the products she sells and I can't be happier with the mattress that I bought.
The service was the reason that I decided to buy at Dreams.

29 June 2021
Unprompted review
Rated 5 out of 5 stars

Stylish options - Excellent service

I visited the shop in Fulham- the bed specialist was knowledgeable and friendly. I ordered just the bed frame as for the mattress was not entirely sure on the cost value which seemed a bit overpriced. Efficient Delivery and Assembly, the guys were on time, polite and friendly.
They remove their shoes before entering my property and let the place untouched.

26 April 2021
Unprompted review

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