I went to the Fulham store and found the staff to be very welcoming. The service was friendly and the staff was very knowledgeable about the products and made the whole process easy. I particularly... See more
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I had a great experience at the Fulham location of Dreams. I recently moved to the UK by myself and needed mattresses and bedframes without breaking the bank. James was an incredibly knowledgeable s... See more
We were met at the door by Liibaan (Lee) who immediately sorted out where we could park and led us through the process of choosing a king sized mattress and a single guest bed. He was endlessley helpf... See more
The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress. Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bot... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wandsworth Bridge Road, SW6 2NY, Fulham, United Kingdom
- 02077 312080
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Great customer service
Great customer service both in the purchasing process and the delivery/assembly.
Fantastic customer service
Fantastic customer service! The best customer service I’ve received from a store in a very long time. The lady who was in the shop was great, and the delivery men were too. I wish customer service like this existed everywhere. Delighted.
Very kind and helpful we much…
Very kind and helpful we much appreciate our sleep expert who served us Riccardo
Good location, helpful staff
Dreams is one of the few bed shops open in Central London. We dealt with Riccardo (and Havina) were both friendly and informative (some of the other staff we didn't gel with ... although that could be as much about us).
One thing, don't be fooled by the mouthwatering discounts suggested on TV as they apply to very few products in store. But if you put that aside I'd still suggest visiting the store at least to see what they have on offer.
Dreams are the Dream! 127A023537
Dreams - Fulham - Ricardo served us and he could not have been more helpful nor knowledgeable and answered all my questions re mattress and the support they offered for bad backs so all in all a very good experience. Could not praise it more. But have not had the mattress yet as it is being made.
Great advise and service
Great advise and service. Will return and recommend
Very good experience
Very good experience. Sales assistant super helpful and polite. Delivery on time, assembly done by 2 professional guys. Overall great service
Exquisite Service
My wife and I were well-received at the store. James, the assistant, was very attentive - he listened to our conversations and contributed; advising us of options and personalizing them to family members. I returned with my son a few days later and he remembered his name from the conversation - impressive. Order form was completed quickly. Delivery was on time and the delivery men were also very helpful. Exquisite experience
Excellent service at Fulham store
Excellent service at Fulham store, wide selection of products and friendly knowledgeable staff
Excellent service and great team
Excellent service and great team. Very knowledgeable and helpful without being pushy at all. Exemplary sales skills.
amazing customer service in ur fulham…
amazing customer service in ur fulham branch today, lady was so helpful.
Dreams Fulham
Excellent customer service provided by James at Dreams Fulham. The store has a wide variety of products and the staff is super friendly and knowledgeable. Good quality products.
I found the service very helpful the…
I found the service very helpful the salesman James at the Fulham Branch was most professional
May use AI-assist with repliesRead more
Welcoming and patient
Everyone in the store very welcoming and helpful. They were patient and gave me time to try products as well as the sleep match machine.

Reply from Dreams - Fulham
Great service at Fulham
We went to the Fulham store to purchase our new bed. Havina served us and was extremely knowledgable and friendly. The store had a great range of products and we enjoyed having our sleep analysed by the in store machine. Would definitely recommend the store and Havina.

Reply from Dreams - Fulham
The Best Service
My experience at the store was great. The service provided by Havina at the Fulham shop was 5 stars!
She used a scanner to evaluate the best mattress for the way you sleep and I thought it was amazing.
She has a lot of knowledge of the products she sells and I can't be happier with the mattress that I bought.
The service was the reason that I decided to buy at Dreams.
Stylish options - Excellent service
I visited the shop in Fulham- the bed specialist was knowledgeable and friendly. I ordered just the bed frame as for the mattress was not entirely sure on the cost value which seemed a bit overpriced. Efficient Delivery and Assembly, the guys were on time, polite and friendly.
They remove their shoes before entering my property and let the place untouched.
Good price
Good price, good quality, fast delivery en friendly team for assembly, recommended
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