Absolutely love the new bed, exactly what we asked for in every way. Harry at the Gloucester store definately deserves a pay rise and was so friendly and efficient, have taken one star off as our free... See more
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At Dreams you will be guided from start to finish by their warm, welcoming and knowledgeable staff. The decision to purchase a new bed or mattress is a big one and you need to feel like your needs and... See more
Kevin in the Gloucester store was superb. After a difficult day being let down he found us a base, mattress and pillows all to be delivered in 8 days. The team who delivered and built the bed, 2 Cardi... See more
Shaun was extremely helpful in guiding us to choosing the right matress for us. He set us up on the test matress to asses what level of firmness would be correct for us. With this information we were... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Peel Centre, GL1 5SF, Gloucester, United Kingdom
- 01452 300008
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First class delivery service
Ot was delivery on time
Really appreciated the Friendly and…
Really appreciated the Friendly and helpful staff. Great Delivery service and Wonderful Mattress . Having lovely Sleep pattern now. Thanks Dreams.!
The staff were all very helpful and…
The staff were all very helpful and great at there jobs and supper helpful I was very impressed.
Absolutely love my new bed its so…
Absolutely love my new bed its so comfortable, have a good nights rest. The colour goes nicely together with the rest of the room. I cannot fault the fitters, polite and courteous, it didn’t take long to put together.
EVERTHING PROMISED WAS DELIVERED…
EVERTHING PROMISED WAS DELIVERED INCLUDING THE MATTRESS AND DELIVERED ON TIME
Very friendly and helpful team at the…
Very friendly and helpful team at the Gloucester store.
No pressure to make a purchase. They Listened to what we were looking for. Offered honest opinions.
Davies Ottoman bed
Very pleased with my Davies ottoman bed and blanket box and the service from Dreams. This is the first time we have had an Ottoman and the storage space is fantastic compared to drawers in our previous bed. The blanket box is ideal for my laundry although the hinges have excessive free play which means the lid doesn’t stay open on its own you have to hold up. It’s great to sit on to put your socks on!!!
I ordered the bed in December and was behind with my decorating schedule so kept the bed until I was ready, also the men that put the bed together were very good took off there shoes and put the bed t
I ordered the bed in December, but was behind my schedule with the de
Good delivery in quick and efficient…
Good delivery in quick and efficient time.
The bed gave me the best night's sleep I'd had for a long time.
Really helpful staff
Really helpful staff. No pressure and delivered on time. All round a really good transition.
Excellent delivery communication and delivery
Everything went smoothly from order to final delivery. Communication was excellent, driver communicated his early estimate of delivery to check this was acceptable, it was and he successfully delivered - thank you Jack
The matress arrived when scheduled and…
The matress arrived when scheduled and the old one was taken away. The matress is very comfortable and I am glad that I chose this model which is very firm and also firm when sitting on the side of it.
Everything and everybody thankyou!
Good service friendly staff and expert…
Good service friendly staff and expert delivery
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