Absolutely love the new bed, exactly what we asked for in every way. Harry at the Gloucester store definately deserves a pay rise and was so friendly and efficient, have taken one star off as our free... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At Dreams you will be guided from start to finish by their warm, welcoming and knowledgeable staff. The decision to purchase a new bed or mattress is a big one and you need to feel like your needs and... See more
Kevin in the Gloucester store was superb. After a difficult day being let down he found us a base, mattress and pillows all to be delivered in 8 days. The team who delivered and built the bed, 2 Cardi... See more
Shaun was extremely helpful in guiding us to choosing the right matress for us. He set us up on the test matress to asses what level of firmness would be correct for us. With this information we were... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Peel Centre, GL1 5SF, Gloucester, United Kingdom
- 01452 300008
4.8
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful right from the beginning in the…
Helpful right from the beginning in the shop. To delivery.
29 September 2024
Very professional sales-assistant lady…
Very professional sales assistant from Gloucester. Help me to make a right decision for me and my husband.
We did change twice colour for my bed , size and date of delivery. I bought also a comfortable 2 pillows and mattress protector .
Great delivery team as well made this purchases delightful.
14 September 2024
Friendly staff in store
Friendly staff in store. Quick delivery. Great choice of products.
1 September 2024
Friendly staff and quick delivery
17 August 2024
Knowledge of staff and good quality
Knowledge of staff and good quality . Delivery on time
17 August 2024
Everything about the visit to the…
Everything about the visit to the Gloucester store. Jack was outstanding - a real asset to the company. Kevin also deserves a mention for his efficiency & courtesy.
3 August 2024
Unprompted review
Really good experience
Really good experience, all staff helpful and knowledgeable about all products within the store, particularly Shaun. We purchased a divan which arrived on time, very easy to assemble and good quality
for the money. Overall no problems to report would recommend.
30 July 2024
Delivery was as expected with the…
Delivery was as expected with the delivery men assembling the bed as required. The bed is super comfy and fulfilled all our requirements.
27 July 2024
Harry dealt with us in the Gloucester…
Harry dealt with us in the Gloucester store and was fantastic, friendly and informative. I have specific needs for a mattress and these were all met, an exceptional personalised tailored service. Would highly recommend 15/10.
20 July 2024
Unprompted review
Kevin the salesman was very attentive…
Kevin the salesman was very attentive and knowledgable
20 July 2024
Very helpful staff
Very helpful staff, showing me a number of suitable mattresses and explaining the difference between them. Loved the machine that assessed my body position to show what would be best for me
29 June 2024
The staff in the shop was very helpful…
The staff in the shop was very helpful with which bed would suit me best. Also the two guys who put the bed together were excellent 👌 I have already recommended your shop to a friend of mine
19 July 2024
Efficient service in store with no pressure.
Efficiet service in store with no pressure to buy.. Delivery first class. Would definitely recommend them.
13 July 2024
Couldn’t be happier
Couldn’t be happier. All went to plan and easy to put up. Thanks. Pleasant delivery drivers too.
5 July 2024
Great experience
Great experience! Sleepmatch was both fun and helpful in finding the correct mattress for us!
1 July 2024
Unprompted review
Comfy bed excellent seamless service.
23 June 2024
Bed base arrived on time
Bed base arrived on time. Delivered as agreed to our bedroom. Husband built it which was fairly easy to out together. Very nice bed base. Good storage underneath too.
22 June 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.