Dreams - Halifax Reviews 158

TrustScore 4.5 out of 5

4.7

Unit 4 Victoria Retail Park, HX3 5HL Halifax, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great showroom in Halifax. Lovely, helpful staff. Communication was good from the delivery guys on the day of delivery. Took the mattress upstairs and into the room of our choice and took our old mat... See more

Rated 5 out of 5 stars

I suffer with rheumatoid arthritis and had specific wishes for my new bed. Luckily Josh was there to help me find what I needed and thanks to him I can now get more than a few hours sleep at a time an... See more

Rated 5 out of 5 stars

Staff very helpful store clean easily ordered item I wanted happy with how I was treated by the staff member who served me. Very professional .

Rated 5 out of 5 stars

The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound invest... See more


Company details

  1. #21 of 116 best companies in Bed shop
  2. #8 of 87 best companies in Bedding Shop
  3. #40 of 224 best companies in Bedroom furniture shop
  4. #14 of 84 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4 Victoria Retail Park, HX3 5HL, Halifax, United Kingdom

  • 01422 360495

4.7

Excellent

TrustScore 4.5 out of 5

158 reviews

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Rated 5 out of 5 stars

Great showroom in Halifax

Great showroom in Halifax. Lovely, helpful staff. Communication was good from the delivery guys on the day of delivery. Took the mattress upstairs and into the room of our choice and took our old mattress away. All add ons but worth it.

11 April 2026
Rated 5 out of 5 stars

Staff very helpful .

Staff very helpful store clean easily ordered item I wanted happy with how I was treated by the staff member who served me. Very professional .

10 April 2026
Rated 5 out of 5 stars

We spent over an hour in dreams looking…

We spent over an hour in dreams looking at the beds and trying them all out. We wasn't pestered by the sales team but they was there to answer any questions we had. We absolutely love our new bed and mattress and the delivery team was excellent.

7 April 2026
Rated 5 out of 5 stars

Peace of mind

I suffer with rheumatoid arthritis and had specific wishes for my new bed. Luckily Josh was there to help me find what I needed and thanks to him I can now get more than a few hours sleep at a time and I'm not in as much pain now. All I can say is Thank you.

6 April 2026
Rated 4 out of 5 stars

Good experience

Joseph and his colleague delivered the new mattress on time after keeping us well informed about delivery time. Very narrow stairwell and space to manage but they completed it cheerfully and professionally.

24 February 2026
Rated 1 out of 5 stars

Expensive mattress but very poor…

Expensive mattress but very poor quality, bowed in middle was awful hard and uncomfortable, had to wait nearly 3 weeks for another one without decent nights sleep, hope the next one OK 😒🙄

15 February 2026
Dreams - Halifax logo

Reply from Dreams - Halifax

Good afternoon,

Thank you for your your recent review.

I am sorry to hear that there was an issue with the comfort of your new mattress.

We have contacted you today to discuss this further and look forward to hearing from you.

Kind Regards,

Wayne

Rated 5 out of 5 stars

Pleasant experience

Very pleasant young lady assistant, could not have been more helpful. No sales pressure just helpful advice, +pillow+coffee.

18 January 2026
Rated 5 out of 5 stars

Very good experience from shop to…

Very good experience from shop to delivery. Time was given to us in the shop to hopefully pick the correct mattress and bed.
Kept informed throughout the delivery process and delivery and change over of beds were made on time.
We are still getting used to our mattress hopefully all will be well.

12 October 2025
Rated 5 out of 5 stars

Dreams purchasing our bed…

Dreams staff members are very friendly and helpful. They went above and beyond to make our bed purchase a good one. We were looked after and everything explained in detail to ensure all our needs were met.

10 September 2025
Unprompted review

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