Our recent visit to Dreams was very positive. Thank you to Tony for your help and expertise and a much welcome cup of coffee. We chose Dreams as they offer delivery to the room of your choice and re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been here twice in 3 months in Harlow and both times been helped extremely well by an older gentleman and bought 2 different mattresses . Service and cleanliness of store top marks!
Mike was great we got a mattress and bedding from dreams and he was very helpful and efficient with our purchase, great and friendly chat. Highly recommend speaking to Mike.
Tony your salesperson was great he talked us through our options then showed them to us to test the outcome was positive and we placed our order excellent service 👍🏻
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 437300
4.7
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We recently visited dreams in Harlow to…
We recently visited dreams in Harlow to look at mattresses. Staff were very helpful but relaxed and not at all pushy. We chose a mattress and was promised delivery one week later. Delivery was as promised and the mattress is perfect. Thanks all round
26 January 2023
Unprompted review
The dreams machine helped us with our…
The dreams machine helped us with our choice. The staff were very friendly and helpful with no pressure.
2 March 2023
Unprompted review
Friendly staff
Friendly staff, was always there to help me when I needed it but wasn’t over bearing or pushy. Made my experience really easy. Thankyou
27 February 2023
Jessica at Dreams Harlow
Jessica at Dreams Harlow was very knowledgeable of the products and was able to recommended the perfect fit for my mattress needs. Great experience overall.
25 February 2023
Unprompted review
delivery on time
delivery on time , quick friendly service , put mattress
onto bed and cleared away all packaging , could not fault service.
23 February 2023
Great service from Dreams
Great service from the crew, one of them removed all the wrapping and prepared the bed base and even unpacked and put the new mattress on, both delivery men were tidy and took not only the bed base and mattress away with them, but also took all the packaging. Has been an easy process all the way through from purchase, to organising the delivery to enjoying the new bed base.
22 February 2023
Ordered the bed which was delivered…
Ordered the bed which was delivered within the week by helpful polite staff. Bed very comfortable.
22 February 2023
Comfy bed and great service!
4 February 2023
Prefect delivery and a very comfortable…
Prefect delivery and a very comfortable mattress. Would definitely purchase from dreams again
15 February 2023
Great experience
Very friendly staff and polite staff, answered all our questions and even had a cup of tea.
22 January 2023
Unprompted review
Excellent service
Excellent service, quick delivery of our new mattress. We used the sleep monitor machine, it picked 3 mattresses, 1 of which we bought. 3 weeks in and very happy with our choice, would definitely recommend.
24 September 2022
Unprompted review
The staff are fantastic
The staff are fantastic. So helpful and knowledgeable. Our mattress was delivered this morning. The delivery team couldn’t have been any nicer. Great experience from start to finish.
19 October 2022
Unprompted review
Perfect service from start to finish
Perfect service from start to finish. Delvered with care and with excellent communication every step of the way. Recommended
29 September 2022
Unprompted review
Great service
Great service in the store, very helpful staff, delivery spot on, mattress is amazing. Very happy overall. Would definitely recommend!
4 September 2022
Unprompted review
new mattress
I recently purchased a new mattress from Dreams. The in-store customer service was excellent and well informed and the tool used to generate suitable options was great. The delivery and collection service was excellent too.
19 August 2022
Unprompted review
Ottoman Bed
Excellent service from start to finish. Assistant in shop was very helpful and wasn't pushy at all, sorted everything out brilliantly. Delivered on time and fully installed in 30 mins. Super bed and very reasonably priced. Excellent service, would totally recommend, thanks.
20 September 2022
Unprompted review
Bed was a very good product
Bed was a very good product, finally had a good night's sleep, the delivery team were very good, and they put it all together for the extra charge well worth paying
9 September 2022
Unprompted review
Very happy so far with my mattress as…
Very happy so far with my mattress as it is comfortable and have no concerns
8 September 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.