Dreams - Harlow Reviews 

Our entire experience was flawless thanks to Mike at Dreams Harlow. He was available to help right away, he patiently resolved all our queries as we were considering two different products, we needed to understand some specifics and had a lot of questions. He was extremely professional and polite the entire time. We feel so grateful that he assisted us on the day. Thank you Mike - you are a star !

We were greeted by a Dreams rep (Josh) as we walked in who was extremely helpful. I was dreading choosing a new mattress as had no idea what type was best or where to start. Josh asked a few questions to help understand what we needed, offered us tea/coffee then set us up with the Sleepmatch service which was fantastic. To narrow our best matched mattresses down to only half a dozen was so helpful and efficient.
Josh then guided us around the shortlist to try, explaining the benefits of each, answered our questions but without being pushy, which was much appreciated.
We were able to make a quick informed choice then quickly go through the order process without any wait. Again this was efficient and each step and cost was explained. Really pleased to only have to wait a week for our order to be delivered too.

Really happy with the discounted price and service.

All in all a painless experience, would thoroughly recommend.

Helpful and informative. Good service

Very helpful and knowledgeable people in the Harlow store. Professional without being pushy. The two delivery drivers were absolutely excellent. Again very professional and worked well together as a team. They also gave us useful advice and safety precautions regarding the Ottoman mechanism eg using the strutt when the bed is raised.
Highly recommend.

Great all round service from order to delivery

Everything

Friendly and professional staff, good knowledge of products. Allowed us to look without interference. Answere all our questions.

We received a very nice welcome by the Sales Advisor when we entered the Store. Whilst browsing around to find a bed to purchase we were offered a cup of tea. After some time and advice we found the perfect bed for us. It was delivered a few weeks later by very friendly delivery men who showed the utmost respect to our property whilst carrying the bed upstairs to the room of our choice. Couldn’t wait to get into the bed that night and wow it was so comfortable. We now have the most relaxing sleep and can highly recommend Dreams for comfort and quality. Thank you Dreams.

We had to think very hard about choosing our latest mattress. Having considered three suppliers. A large furnishing store, a local specialist bed store and Dreams. The last two we visited three times to confirm our choice. We were not pressurised by Tony - the Dreams sales person and rather welcomed his experienced knowledge. The mugs of coffee were welcome and unexpected. The mattress when delivered, met the same comfort expectation as we had in store. We appreciated too Sleepmatch computer assessment. The delivery was prompt and we were assured any storage odours would soon fade.

Very helpful sales assistant, Joshua, who took time to go through the beds recommended for me on the sleep master. After my selection going through all necessary paperwork which was very thorough. Agreeing on a delivery date the following Saturday which went extremely smoothly, on time by very nice and helpful delivery men.

Such a lovely man who helped me and even made me a coffee

I’ve got a long story with dreams. I first purchased a mattress of the Harlow Essex branch I’m now on the fourth mattress as they all sank straight away. On the fourth mattress turned up with dirt all over the foot of the mattress still in the wrapper so got in contact with dreams and a very nice guy called jack said sorry we can sort some kind of arrangement of a £100 but to honest he offered £50 at first but we agreed on £100 but thinking about it my opinion is that the mattress was dragged on the factory floor I really shouldn’t of accepted it. So the same day I then proceeded to make the bed and some foreign objects from the mattress sprang into my eye causing a very bad eye infection and allergic reaction I had to go to the opticians twice and The Doctors for special eyedrop antibiotics the infection then went in my body hot cold sweats. So I rang them up again everyone time you ring it’s over a hour on the phone waiting.

Got to speak to to someone in Dreams he looked at the reports from the opticians and the doctors offered me £50 for this they must be stuck on that number as jack first started with £50. I have told them what me and my mum are going through as my dear dad was murdered fright in front of eyes and I was assaulted buy a crazed maniac who smashed our car up Insurance right off and hit my dear dad with a scaffold pole. So as you can imagine what I’m feeling PTSD counseling medication for anxiety depression and trying to look after a 81 old widow who was married to my dear dad for 53 years love of her life. And keep getting back saying they won’t do more the antibiotics and petrol costs wouldn’t cover that.

There must be quality control that check the mattress it should never left the factory in this state the last one had a massive gap going from one side of the mattress to other like laying on the Grand Canyon. I’m going to seek legal advice on this and name the CEO to turn up in court which my dad has done with other big companies that tried to fob customers of.

At the end of the day these are not cheap mattress and shouldn’t have to go through all this anxiety and stress asking for compensation for this I’m worried about sleeping on the mattress in case there other nasty objects still on the mattress. They offered me a new mattress which I have accepted and will arrive on the 23rd of November but that’s standard but this time think I’m going to video the experience from start to finish as then I will have video. I really don’t like do feedback but when you have gone though what I’ve gone through.

I was thinking of opening a facebook group about a one else has gone what I’ve been though and perhaps we could get legal advice and do multiple court date. I really can’t understand how much a multi million pound company would bad reviews on the there products at the end of the day I’m a returning customer who has spent thousands of pounds with them over the years and they treat you like that. Funny enough my friend was going back to them as he wanted bed mattresses full works £3500 he wanted to spend as he has spent thousands with them his not sure now what to do after all what I’ve been though. So all I have to say is please be careful and make sure everything is right before you accept the product

HI SIMON YOU MUST BE JOKING THE MATTRESS WAS DELIVERED IN THIS CONDITION AND THE DRIVERS REMOVED THE OLD MATTRESS BEFORE I EVEN SAID STOP THREW IT OUT OF MY FRENCH DOORS! I MEAN IVE ONLY HAD FIVE MATTRESS NOT MANY REALLY AND THE DRIVER TOLD ME HIS BRINGING 3 BACK A DAY. AT THIS POINT BUT HAVE NO CHOICE BUT TO BE A VOICE AND KEEP TELLING PEOPLE OF THE WAY I HAVE BEEN TREATED I THINK ITS DISGUSTING YOU KNOW WHAT HAS HAPPENED TO US JUST DISGUSTING

All very good experience,

Fantastic shopping experience
We went to the Harlow store, and were met by Tony, who was incredibly helpful and knowledgeable and helped us make the best choice for us.
He took us through a range of different options and the offer of a cuppa was a very welcome touch. At no point did we feel set upon on felt any pressure,which was a winner with us.
- slight disappointment was the long delivery time (23rd December) but Tony reassured us that if it was possible to forward the date we would be contacted. Overall a great experience and would definitely recommend.

So friendly not pushy you get a cup of tea & coffee

Great delivery and a good quality mattress for the price, not to mention the helpful sales staff!

We bought a head board from Dreams at a really cut down price. We were really impressed that they still delivered free of charge and when they said it would arrive. The service was exceptional.

I haven’t had the time to contact dreams but I was very disappointed with this bed frame. Quality of bed frame is so flimsy. It is so squeaky when sat on. The Colour of the bed frame is totally different to what I saw on the website. The bed frame came with scratches and marks, missing holes for the screws to go in, we had to make the holes our self. If I had the money I would have got rid of it and brought a different one, but spent too much on this horrible bed and mattress. This year has been a bad year for us, from new flooring to furniture for the bedroom has all gone wrong. These companies out there need to understand that peoples hard earned money is not a joke. Waited 12 weeks for this bed frame and slept on a mattress on the floor for that time and my asthma has been so bad. Overall only the Store customer service was great.

Knowledgeable, friendly staff. The 'Sleepmatch' computerised assessment test bed is a useful tool for weeding out unsuitable products.

Wonderful! Clear communication about delivery. Two very nice and professional guys - Simon & Taylor - turned up on time. Removed the old bed, swiftly, and took no time at all getting the new divan to the room and fixing the headboard and castors. Really great and thoughtful service from the minute I walked into the showroom. Highly recommend. Thank you!