The delivery team were fantastic, so polite and answered any questions we had. Very professional. Love the bed so comfortable.
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Friendly and helpful service in store with staff who had very good product knowledge. The lady who served me understood my requirements and did not try to sell me something over my budget but found e... See more
They have a wide range of mattresses, we tried many. We were offered to use the sleepmatch bed which analyses how to lie and takes into account any issues you might have (I have lower back pain). It t... See more
We received a fantastic level of service in the Hemel store, the staff were polite, super helpful, allowed us all the time we needed to make the right choice. The delivery/installation team. We’re pol... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3C Riverside Shopping Centre, HP1 1BT, Hemel Hempstead, United Kingdom
- 01442 251886
4.7
Excellent
112 reviews
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Everything happened as promised
Everything happened as promised. The store and delivery people were efficient and friendly.
17 March 2023
On arriving at the shop we were made…
On arriving at the shop we were made very welcome and we went on the bed to assess which mattress would be suitable, we tried 3 of the recommended and chose one we liked. The delivery was very prompt and the delivery men were polite and helpful. We are very happy with our purchase, a comfortable nights sleep. Thanks for your help Dreams
30 March 2023
I had a try on a few mattresses a…
I had a try on a few mattresses a couple of months ago , and after that I made up my mind to buy one . Natalie the sleep expert was very helpful and she helped me to get the right mattress.
25 March 2023
Friendly and helpful!
I had lots of help choosing our bed and mattress for our new home. It was lots of fun trying out the different mattresses and seeing which ones fit us the most. The staff were super friendly and helpful!
11 March 2023
Unprompted review
Happy sleeper 😴
I wasn't sure which mattress to buy but I needed a new one! I used the Dreams computerised perfect mattress match machine. It gave me 10 suggestions; after trying all of them, I opted for the 1st one which was absolutely ideal for me! Thanks to Duncan for all his help and advice. I'm extremely happy with my new tempur mattress and pillows, I even stay in bed for an extra few minutes in the mornings now as it's so comfortable 😴
21 February 2023
Staff very friendly and knowledgeable
Staff very friendly and knowledgeable. Delivered on time, delivery men very friendly and helpful.
18 January 2023
Perfect experience from store visit to delivery
Friendly and helpful service in store with staff who had very good product knowledge. The lady who served me understood my requirements and did not try to sell me something over my budget but found exactly what I wanted. Also reassuring was the positivity both members of staff showed towards their employer and workplace. The delivery was carried out efficiently.
3 November 2022
Unprompted review
Team members were extremely…
Team members were extremely knowledgable on product and great at helping me select the right items for me.
11 November 2022
Unprompted review
Could not be happier with our new bed
I would highly recommend Dreams from ordering the bed at Hemel store to the delivery and installation. Rachel certainly knows her stuff.
The customer service is excellent very knowledgeable and on delivery day we were informed of a 1 hour time slot.
The bed looks lovely. The mattress and pillows are amazing the mattress is like laying on a marshmallow we have never slept so well. Very difficult getting out of bed in the morning!!! If you are thinking of getting a new bed go to dreams you cannot go wrong.
27 July 2022
Unprompted review
Fantastic service!
We recently bought a bed and mattress from Dreams. Fantastic service!
4 May 2022
Unprompted review
Super bed and mattress
Very helpful in shop. Delivered when promised and put together quickly and efficiently. Took old bed and mattress away which saved me a headache. Love my new bed and mattress.
28 April 2022
Unprompted review
Excellent service from the shop in…
Excellent service from the shop in Hemel Hempstead, particularly from Natalie who was very knowledgeable and helpful. We are very happy with our purchase of two Silentnight mattresses
19 April 2022
Unprompted review
Fantastic knowledge and expertise
Fantastic knowledge and expertise. Colleagues listened to my needs and price range and did not try to persuade me to go above my price range. Incredibly helpful and friendly and there was no pressure or rush during my visit.
I actually ended up choosing the mattress the sleep machine recommended for me - but I chose it before I realised it was one of the ones recommended!
5 April 2022
Unprompted review
Exceptional service, highly recommended.
We were served by a very pleasant and helpful gentleman. He listened to our requests and knew immediately what we needed. He didn’t at any point try to sell us more expensive items than we had asked for. He showed us items that may have been useful but were also on special offer and put no pressure on us to buy more than we had asked for. Our order was scheduled to be delivered the following week and removal of our old mattress was also arranged at the same time. Would highly recommend.
2 February 2022
Unprompted review
Dreams Hemel Hempstead
We purchased a mattress from Dreams in Hemel Hempstead. We walked in to the store and the staff were extremely friendly and patient. We lay on a bed which analysed postures, injuries and aches and pains and recommended a list of mattresses. The overall experience was smooth and easy. Delivery was no problem and was on time.
17 January 2022
Unprompted review
I like Dreams shop
I like Dreams shop, I have always bought mattresses from here.
10 January 2022
Unprompted review
Fast efficient delivery of a very…
Fast efficient delivery of a very comfortable mattress. Mattress selection helped and guided by a friendly and supportive staff 8n store. We were offered a well chosen selection of mattresses based on our needs
8 January 2022
Unprompted review
.Dreams bed
.The staff in Dreams were really helpful,there was no rush to get us to buy a bed, over all it was lovely and relaxed,and we did end up with a beautiful bed and the bed is lovely and comfortable. Thank you
7 January 2022
Unprompted review
Excellent !
Excellent service at Dreams, very friendly and helpful staff, and we were really pleased with the price reductions in the sale. Highly recommended!
6 January 2022
Unprompted review
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