Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... See more
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We like the bed.The man who served us was knowledgeable, friendly and efficient. But the day before delivery we were told our old bed had to be brought downstairs and the mattress bagged and sea... See more
Company replied
Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... See more
Amazing staff in the Hull store. David was outstanding his customer service skills are something else. We were under no pressure to buy at all, very relaxed atmosphere. We were given lots of inform... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2A The Junction, HU3 4SA, Hull, United Kingdom
- 01482 427174
4.8
Excellent
343 reviews
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Lovely staff in shop to give good…
Lovely staff in shop to give good advice, not at all pushy to make a sale. Good communication about delivery etc anc the delivery men were very respective and gave follow up advise about care
14 July 2024
Excellent quality & customer service
Excellent customer service , bed chosen has given me the best nights sleep also great quality
13 July 2024
In the market for a new bed Dreams
Great customer service, super helpful, with recommendations and allowing me time to try find the mattress for me, 10p% would recommend
22 June 2024
Worth a visit
Good service in the shop delivery on time. Most important the mattress is good
5 July 2024
Great service in store,great staff…
Great service in store,great staff helped pick the right bed,everything went smoothly ,delivery on time,bed is brilliant always looking forward to sleep in the bed,best bed we have ever owned well worth the money
29 June 2024
Friendly, knowledgeable and not a pushy salesperson
Had a fantastic experience at Dreams in Hull today. Looked after by excellent staff member who was knowledgeable and helped us through the mind field of choosing the right bed for us. Thank you so much.
31 May 2024
Unprompted review
Excellent customer service and happy…
Excellent customer service and happy with our purchase. Highly recommend them.
15 June 2024
Loved the Sleepmatic Computer…
Loved the Sleepmatic Computer generating a mattress suitable for our sleep patterns and comfort. Found a fantastic comfortable one with the help of Kathryn our in-store advisor. She was extremely professional demonstrating a vast knowledge of the products available. A great in-store experience
12 June 2024
Unprompted review
Brilliant and knowledgable staff
Brilliant and knowledgable staff, made buying my new bed and mattress a breeze.
8 June 2024
Unprompted review
Self assembly
The product that I have received is great.
I just wish that somewhere along the sales procedure we were informed that the bed would just be left in a pile and that I had to assemble it all myself. Luckily I was able to do it but many people wouldn`t
31 May 2024
Brilliant Service
We had excellent service at Dreams Hull.
Very knowledgeable and great at giving us which would be the best product for us
So we made our purchase on his advice
Excellent advice very pleased with our purchase
18 May 2024
Staff member was brilliant
Staff member was brilliant, very polite and very helpful.
Absolutely love the bed 😀
11 May 2024
Recommend a tempur to anyone who has difficulty sleeping
Since I have bought my new bed with a tempur mattress I have been sleeping so much better.
It's so comfortable, once you sink into it that's it I'm ready for nodding off.
The store agent that helped me through the whole process was great too!
10 May 2024
Had the best experience at Dreams in…
Had the best experience at Dreams in store at St Andrews Quay. David spent so much time getting me measured by the sleep machine and going through the mattresses to ensure I got the most appropriate one for me. He then helped navigate the additional products such as mattress toppers, pillows, insurance etc. he was not pushy and felt very honest and trustworthy with his advice and help! Would 100% recommend. Thank you so much!
3 May 2024
Unprompted review
Helpful and friendly service
Helpful and friendly service. Great deals and we had shopped around a lot before finding a better deal with dreams.
1 May 2024
Unprompted review
Great sales staff
Great sales staff, took time to show us lots of manufacturers and types.
27 April 2024
Perfect purchase
In house staff were very helpful, very pleasant, very knowledgeable on the mattresses. The delivery arrived as booked also received a phone call from the driver confirming time. Perfect purchase.
21 April 2024
Dreams experience
We had a good experience at dreams. We were there for nearly 3 hours. The assistant that served us was very patient, polite and helpful.
25 March 2024
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