The staff were friendly but professional and efficient. Answered our questions and looked up specific queries that we had. There was no pressure when viewing the mattresses and bed frames. We dealt wi... See more
Location
Switch locationUnit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD Inverness, GB
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See what reviewers are saying
From entering the Dreams store, we received both discretion while we browsed vast selection of beds, then sampled the electronic tester bed to narrow down our needs, and then received professional an... See more
The assistant took time to let us try out several types of mattresses in the showroom before making our choice. The new mattress was delivered and the old one removed efficiently. Very comfortable - s... See more
Isabella was fantastic, such a lovely girl, funny and warm, she helped us choose the right bed without any pressure to buy. The manager (didn’t catch her name but very charismatic lady!) was fab too,... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD, Inverness, United Kingdom
- 01463 490545
4.7
Excellent
225 reviews
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Professional and knowledgeable sales…
Professional and knowledgeable sales team, delivery on time as promised. Delivery men were polite, friendly, professional
13 March 2025
The men who delivered and set up the…
The men who delivered and set up the bed were brilliant. Very efficient quick and tidy.No mess at all.also very pleasant.
I’d recommend Dreams to anyone.
Thankyou.
9 March 2025
Everything is fine with our new…
Everything is fine with our new mattress and made a good choice
8 March 2025
Dave the sales assistant at Dreams…
Dave the sales assistant at Dreams could not have been more understanding, compassionate and knowledgeable. He ghosted me to find out the best type of mattress for me, I tried several and am very satisfied with the mattress which I chose. Dave is a true credit to Dreams.
27 February 2025
Unprompted review
A Great Shopping Experience
Dreams was simply a dream experience. We were barely in the store a minute when an assistant asked if she could help, established HOW she could help and then asked if we would like a coffee before moving on with our requirements.
1 March 2025
Unprompted review
Wide variety of mattresses to try
The assistant took time to let us try out several types of mattresses in the showroom before making our choice. The new mattress was delivered and the old one removed efficiently. Very comfortable - supportive. The only down side is the fairly powerful smell which is still persisting nearly 2 weeks later. Hopefully it will fade soon.
1 March 2025
I bought a mattress with the layer of…
I bought a mattress with the layer of memory foam on top, it is so amazing ! My sleep has improved and my sore back is so much better! Thank you Dreams !
22 February 2025
Great store (Inverness)
Great store (Inverness), helpful staff. Arrived on time, lovely delivery team.
Would definitely use again and recommend
7 February 2025
Excellent service from entering the…
Excellent service from entering the showroom to receiving our goods
And assembly team were excellent
A very smooth efficient operation from start to finish
14 February 2025
Brilliant service
From start to finish every person that dealt with us was knowledgeable and very friendly, very helpful in every way. We were kept up to date with every step of our order.
12 February 2025
Super king Dreams
Was able to get Super king mattress up my stairs without to much difficulty.
7 February 2025
Cracking bed bought from dreams
Cracking bed bought from dreams.
Saleswoman was knowledgeable and very helpful with any questions.
Bed arrived on schedule and was built within an hour or so. Opted for an ottoman base which you can store a lot more in than a double drawer divan. Base of Ottoman is solid compared to others I’ve seen in other peoples houses. Built to last which is exactly what we wanted.
6 February 2025
Top Marks to Dreams, Inverness.
Excellent from initial enquiries to delivery. Faultless.
I would not hesitate to recommend Dreams , Inverness to anyone and everyone.
1 February 2025
Fabulous mattress
Fabulous mattress, so cosy also.I am very pleased with my purchase. It was especially for my back,which causes problems. It is higher than my last one,which is great.Thanks so much Dreams.
31 January 2025
Mattress purchase
Excellent service in store with time taken to identify the correct mattress. Prompt delivery date and very helpful delivery staff.
25 January 2025
Great shopping experience friendly and…
Great shopping experience friendly and efficient staff first class product 👌
21 December 2024
May use AI-assist with repliesRead more
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Staff very helpful along with delivery staff
Customer service very good
Ask to get new mattress with bed because of sore back
Not sure it I picked the right mattress still have sore back it’s all down to price to get the best
15 December 2024
Reply from Dreams - Inverness
Good afternoon James,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am sorry to hear that you were finding your mattress to be the cause of your back feeling sore.
I am glad that things have improved with the use of the topper. I have sent you an email so if you do find that you wish to exchange your mattress through our 100-night comfort guarantee, I can be of assistance.
Many thanks,
Kishan
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