Dreams - Inverness Reviews 

226
TrustScore 4.5 out of 5

4.7

Unit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD Inverness, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff were friendly but professional and efficient. Answered our questions and looked up specific queries that we had. There was no pressure when viewing the mattresses and bed frames. We dealt wi... See more

Rated 5 out of 5 stars

From entering the Dreams store, we received both discretion while we browsed vast selection of beds, then sampled the electronic tester bed to narrow down our needs, and then received professional an... See more

Rated 5 out of 5 stars

The assistant took time to let us try out several types of mattresses in the showroom before making our choice. The new mattress was delivered and the old one removed efficiently. Very comfortable - s... See more

Rated 5 out of 5 stars

Isabella was fantastic, such a lovely girl, funny and warm, she helped us choose the right bed without any pressure to buy. The manager (didn’t catch her name but very charismatic lady!) was fab too,... See more


Company details

  1. #43 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD, Inverness, United Kingdom

  • 01463 490545

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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4.7

All reviews

(226)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience!

Donnie in the store was so helpful, patient and went out of his way to ensure we were making an informed decision. The delivery team were prompt and efficient. Thank you all.

6 April 2024
Rated 5 out of 5 stars

New mattress

The men who delivered the mattress, were very good at their job. They were prompt,efficient and cheerful.
I am very glad I went to Dreams for the mattress. The mattress is very comfortable. Thank you

22 March 2024
Rated 1 out of 5 stars

I was in the last year miss sold a…

I was in the last year miss sold a Tempur mattress by a Dreams ‘expert’. For anyone buying a Tempur mattress I would not recommend the mattress or Dreams. They are just a vastly over priced foam mattress. I bought one 11 months ago and after 6 months has caused me extreme back and joint pain to the point that I can’t use it. It was recommended to me by their ‘sleep expert’. I said at the time I didn’t want a foam mattress and was told the mattress was not foam, it was a substance developed by NASA to ensure an avoidance of muscle pain. I understood it to be made of gel. I was also told it didn’t need to be turned or rotated, another selling point for me due to my age and living alone but turns out it does and it is extremely heavy. I was also told it had a 15 year guarantee but it turns out the guarantee is worthless and unless the mattress dips by 2 cms they will not provide a new one. Mine has dipped by 1cm in less than 12 months with only me sleeping on it and I am not heavy. I can no longer sleep on it because of the pain it causes so it is now not going to dip below 2cms. The whole experience has been a nightmare with the lack of sleep causing havoc with my health. My 9 year old sofa bed is more comfortable than this mattress.

15 March 2024
Unprompted review
Dreams - Inverness logo

Reply from Dreams - Inverness

Good afternoon Deborah,

Thank you for leaving us your feedback.

I am deeply sorry to hear that you are finding your mattress to be unsupportive.

Having had a chance to look into the contents of your feedback, I can see that this matter has been reviewed for you. Without a report confirming that a manufacturing fault is present, we are not able to offer an exchange.

We have offered to have the mattress inspected again in a couple of months.

Many thanks,

Kishan

Rated 5 out of 5 stars

Great service

From the second we entered the store we felt welcome and looked after.
We were given the opportunity to test our comfort range and price range. Nothing was too much trouble.
The standard of service was high right through to delivery and installation.

28 January 2024
Rated 5 out of 5 stars

Great service from Dreams

Great service from Dreams, sales person very pleaseant and helpful, guided me to get the best deal for the mattress I wanted. Delivered on schedule and politely by the delivery men. They even put covers over their shoes and asked if I wanted the mattress taken to another room.

15 February 2024
Rated 5 out of 5 stars

My Dream Bed

My Dream Bed
From choosing my bed to the delivery, which was the date I was given, to the installing my new bed was actually a Dream!! The staff were all so helpful and the two men who delivered and set it up were very polite and pleasant. No complaints at all.

16 February 2024
Rated 5 out of 5 stars

Really helpful sales assistant

Really helpful , non pushy sales assistant who listened to my needs and advised appropriately. Shown a number of different mattresses of varying price. Chose a great mattress at a good price in the sale. Delivery was faultless , great communication and delivered at the time we agreed. 2 weeks in and I’m loving my mattress soooooo comfy ! I highly recommend Dreams Inverness!

3 February 2024

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