Dreams - Ipswich Reviews 

255
TrustScore 5 out of 5

4.8

Euro Retail Park, IP3 9SL Ipswich, GB


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Rated 5 out of 5 stars

I was looking for a bed and mattress on Monday 18th may in Ipswich Dreams store, Ginny was extremely helpful, very knowledgeable about everything gave me good advice, I’m disabled so she was very pati... See more

Rated 5 out of 5 stars

I purchased a new bed and frame and my experience at Dreams was second to none. The staff were so helpful and had the time to make sure the product chosen was right for me. The price was very comp... See more

Rated 5 out of 5 stars

If you’re in the market for a new mattress, Carol is the lady you need to look out for. Superb knowledge, wicked sense of humour, and down to earth nature. Could not fault her service. As a couple of... See more

Rated 5 out of 5 stars

Helpful staff. Quite a big order, but salesman unable to give much of a discount, especially as just not long after Black Friday, late Christmas season, and Boxing Day Sales imminent. NO other s... See more


Company details

  1. #42 of 115 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 228 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Euro Retail Park, IP3 9SL, Ipswich, United Kingdom

  • 01473350528

4.8

Excellent

TrustScore 5 out of 5

255 reviews

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4.8

All reviews

(255)

13,235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dreams are ace

From the store staff to the delivery team, everyone was knowledgeable, efficient and friendly. We’re loving our new king size ottoman bed and memory pillows.

23 November 2023
Rated 5 out of 5 stars

Amazing experience - Highly Recommend

The Staff at the Ipswich store made our whole experience enjoyable and stress free. I highly recommend visiting the store, using the sleep match service and listening to the advice the extremely knowledgable staff give.

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Great bed, great help and advice

Wow what a great help in the shop and what a great bed, thank you for understanding my sleep problem and creating a bed for me.
Delivery time was on time and no problem taking my old bed with them and bringing the new upstairs,
Thank you so much

10 November 2023
Rated 4 out of 5 stars

Decent sales person and delivery crew

Decent sales,person and delivery driver for the goods. Had previously been promised 25% off the blanket box price given we’d bought the bed frame and an expensive sealy mattress but the Ipswich shop manager would not allow it for some reason.

28 October 2023
Rated 5 out of 5 stars

everything it should be

Lovely, helpful staff in store. Easy ordering process. Delivered on day requested. Delivery men were very friendly and helpful, put the bed together as expected and explained how to contact customer services with any problems. The bed is beautiful.

28 September 2023
Rated 4 out of 5 stars

The Tempur Elite Cool Touch mattress is…

The Tempur Elite Cool Touch mattress is very comfortable but not sure how cool . After using the correct mattress protector then the fitted sheet on a few nights where it was quite warm I was not aware of feeling cooler.
My one real critics though is that although being told it was a “No turn “ mattress when the delivery team assembled the new frame and placed mattress I was informed that I needed to rotate the mattress weekly for the first 6 weeks. My husband & I both had shoulder problems after attempting this as there are no handles and the mattress is extremely heavy! I rang the local store for advice & was told that it was not necessary to do that! Which is correct?

5 August 2023
Rated 5 out of 5 stars

Amazing service!

Amazing service!! although the mattress was not in the store, I was shown a similar mattress to the one I went on to purchase online. The staff were very friendly. I would also like to praise the two guys who delivered the mattress to my house today, very professional, friendly and helpful!!

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Faultless product and delivery

I ordered a mattress from Dreams and am very impressed with my purchase. The mattress is of great quality and amazing value for money. Placing the order and paying for it online was very easy and quick. Delivery options were very good and I could easily choose a day which was convenient for me to fit into my working hours. The delivery guys were very friendly, professional and respectful. Highly recommend.

7 June 2023

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