THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more
Company replied
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more
Company details
- #45 of 117 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #83 of 228 best companies in Bedroom furniture shop
- #31 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom
- 01983654323
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience from start to finish
Great experience from start to finish. Knowledgable helpful staff. Great selection of beds. Very happy with my choice of bed and mattress. Never slept so well since buying it and it looks great too. Excellent quality and value for money. Would definitely recommend.
13 February 2024
Our original bed from Dreams was as…
Our original bed from Dreams was not as comfortable as it once was. We went into the local store (Newport, Isle of Wight) and the staff couldn't be more helpful. Over a coffee we decided on our new bed. We were told it would probably take about 4 weeks for delivery, it came in two. The delivery was due between 0745-0945. The bed was up and ready to use by 0830 that day. Lovely bed, perfect service. Many thanks
10 February 2024
Delivery men were fantastic difficulty…
Delivery men were fantastic difficulty getting the product in but persevered
9 February 2024
Polite,very helpfull,friendly service…
Polite,very helpfull,friendly service from looking,buying through to delivery and assembling
4 February 2024
Delivery on time,
Delivery on time,. Delivery men brilliant and helpful.
The bed is vey comfortable and has given us good night sleeps Very satisfied.
3 February 2024
Dealt with Jennifer who has good…
Dealt with Jennifer who has good customer service and her persuasive marketing skills are remarkable she is an asset to the Dreams team.Thumbs up to her
29 January 2024
Unprompted review
Good customer service
Good customer service
Delivery guys went above and beyond to get the reluctant mattress upstairs!
29 January 2024
Excellent service
Everything was done to the highest standard from when I first looked at beds in the store to the delivery and building up of the bed I would recommend dreams to everone
27 January 2024
It was quick and simple to choose and…
It was quick and simple to choose and be delivered.
7 January 2024
Great value for money
The salesman was very helpful and was able to steer me to the right mattress.which was great value for money.
3 January 2024
Amazing mattress
The service and friendliness was excellent, gave me time to consider, the mattress is amazing
22 December 2023
Great in-store service
Great in-store service, mattress delivered on time, very comfortable nights sleep! Thank you Mr & Mrs P
17 December 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unfortunately I have been waiting over…
Unfortunately I have been waiting over a week for customer service to respond to me regarding a hole in the bottom of the mattress I had delivered. I have called the store and been told I can have £75 back and keep the mattress or they will send someone over to inspect the damage even though I have provided photographic evidence. Don't usually give poor reviews regarding a service bur when you've spent over £1100 on something you kinda expect a prompt reply if everything is not in order. I'd like to add that the member of staff i dealt with at my local store was superb and very helpful in me finding my mattress, so this review is purely on how the case has been dealt since delivery.
1 December 2023
Reply from Dreams - Isle of Wight
Good afternoon
Thank you for taking the time to speak to me today. I am sorry for the issues you have had with your mattress.
I can confirm that we have now reached a resolution that you are happy with. This includes delivery of a replacement mattress on 29th December.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Helpful knowledgeable service in shop
Helpful knowledgeable service in shop. Easy to purchase and delivery in timely manner
8 December 2023
STILL NO REFUND AFTER 8 DAYS
I cancelled my delivery and collection of my old mattress when I purchased my new one from you, but after 8 days, I am still waiting for my refund of £40 on my credit card
3 November 2023
Reply from Dreams - Isle of Wight
Good afternoon David,
Thank you for taking the time to leave us your feedback and for speaking with me.
I am very sorry that your refund was not processed in a timely manner.
I can confirm that the goodwill gesture that we agreed has been put in place for you and all should be resolved over the next few days.
Should you require any further assistance, please do not hesitate to contact me.
Many thanks,
Kishan
Excellent mattress at a reasonable…
Excellent mattress at a reasonable price with great delivery service
5 November 2023
Excellent quality and service as usual
3 November 2023
The staff were very helpful
The staff were very helpful. They were very knowledgable about products. Good range in stock at the store to choose from.
29 October 2023
Very helpful,did not hurry us in our…
Very helpful,did not hurry us in our choice of beds.Very pleased with our purchase.
Sandra
21 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.