We were served tonight by Erin, even though we arrived quite late in the store, she took her time to explain the different mattress options that were available for the bed we had selected. Great... See more
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We were helped by Ellie in the kilmarnock store yesterday evening. She could not have been more helpful in showing us mattresses best suited to our situation. She was friendly and offered us a tea whi... See more
The young lady who served me was very pleasant and helpful. however she did struggle a bit with your company's IT Order system.
I arrived quite late in the day, but Erin didn't rush me in any way, she was very helpful, patient and extremely pleasant. Thanks for great service.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2, Glencairn Retail Park, KA1 4AY, Kilmarnock, United Kingdom
- 01563 340279
4.4
Excellent
13 reviews
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The young lady who served me was very…
The young lady who served me was very pleasant and helpful. however she did struggle a bit with your company's IT Order system.
11 October 2026
Very nelpfull staff
7 October 2026
Brilliant experience
We were helped by Ellie in the kilmarnock store yesterday evening. She could not have been more helpful in showing us mattresses best suited to our situation. She was friendly and offered us a tea while we talked through our options. She was not at all pushy and made sure we had everything we needed to make a decision. We are so happy with how the full process went and cannot wait for our new mattress to arrive!
7 October 2026
Dream Beds
I arrived quite late in the day, but Erin didn't rush me in any way, she was very helpful, patient and extremely pleasant.
Thanks for great service.
6 October 2026
Great service, great deal!
We were served tonight by Erin, even though we arrived quite late in the store, she took her time to explain the different mattress options that were available for the bed we had selected.
Great deal, great bed & great customer service.
Erin, you’re a credit to Dreams. Thanks for your help.
6 October 2026
Unprompted review
Served by the wonderful Agniezka who…
Served by the wonderful Agniezka who was patient and got us exactly what we needed.
Many thanks
5 October 2026
Excellent customer service
Excellent customer service. Really took the time to make sure we picked the right mattress with no rushing or pressure
4 October 2026
Agnieszka was super helpful and not at…
Agnieszka was super helpful and not at all pushy. She understood exactly what the requirement was and more than fulfilled it.
3 October 2026
Agnes from the Kilmarnock store was…
Agnes from the Kilmarnock store was fantastic and made our experience a delight.
28 September 2026
Excellent service at Dreams Kilmarnock
Excellent service at Dreams Kilmarnock. So helpful from start to finish and also got an amazing deal. Can’t wait for our new bed to arrive!
27 September 2026
Very friendly and helpful staff
Very friendly and helpful staff, showed us a wide range of beds and gave us space to retry and decide upon the mattress choice, highly recommend them
25 September 2026
Great service by Andrew
Great service by Andrew, friendly and made the process very easy
12 September 2026
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