We went into your store knowing what bed we wanted to buy after looking at Dreams online. The shop assistant was very helpful and friendly, directed us to the bed we wanted to buy. Although we have to... See more
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Excellent service. Highly recommend visiting Dreams store in King’s Lynn. Great product range and lovely staff. Especially Sadie who looked after us, and was so knowledgable and helpful. Definitely wo... See more
Extremely welcoming and helpful staff who made the buying of a new bed very easy. Kieth was brilliant throughout the process.
On arrival a young dark haired lady Sadie I think, welcomed us and offered refreshments and was allowing us to browse and stated she was available for any questions about the products then this guy An... See more
Company replied
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hardwick Road, PE30 4YN, Kings Lynn, United Kingdom
- 01553407000
4.9
Excellent
189 reviews
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Very Comfortable!
Very helpful staff at Dreams King’s Lynn branch. Andy was very friendly and professional.
Our mattress was delivered a week ago. It’s so comfortable. The delivery drivers were great, managing to manoeuvre the mattress up a very tricky staircase!
13 February 2026
Top mattress
Excellent team from going into the shop to the delivery team. All very polite and friendly and very knowledgeable about the mattress we had bought
20 February 2026
Very helpful sales people
Very helpful sales people. Regular updates on delivery times. Courteous and helpful delivery team.
20 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Confusing Sales Approach
On arrival a young dark haired lady Sadie I think, welcomed us and offered refreshments and was allowing us to browse and stated she was available for any questions about the products then this guy Andy came over and started going on about perfect match or something. Found this a bit overwhelming and confused as to who should have been dealing with us. Seemed like he wanted to steal us away which we have never come across anywhere else from a salesperson obviously trying to get us to buy and get commission. This seems an outdated approach however not to be rude we politely allowed him to continue but left and drove to Bensons Beds at Peterborough instead. Genuinely feel sorry for the young lady whom we would’ve been happy to deal with.
16 February 2026
Unprompted review
Reply from Dreams - Kings Lynn
Good Morning,
Thank you for taking the time to leave your review.
I am very sorry to hear of the experience you had in our Kings Lynn showroom, this is not the service that we expect our customers to receive. I will be sure to pass the feedback across to the relevant team who will look into the matter further.
If you do have any further questions please get back in contact with us.
Kind Regards,
Faye
Great store and service.
Nice clean warm store. staff welcoming. Not pushy they ask you if you need any help they give you time to look around the store yourself. Then helped with the correct bed that we wanted. Ordered the tempur mattress which was delivered in two weeks from order. Great delivery team who explained about the mattress they also took my old one away. Everything was on time no delays kept informed all the way through the process was impressed with the service.
14 February 2026
Best service ever!
The sales assistants were amazing, answering all my questions and taking care of all my needs and the the delivery team were so polite and tidy too.
13 February 2026
such friendly staff and very helpful …
such friendly staff and very helpful could not do enough for us both in the shop and when bed was delivered and old one taken away - would recommend to anyone
6 February 2026
Excellent knowledgable salesman
Excellent knowledgable salesman. Enthusiastic and not pushy. Very patient, we never felt rushed. The bed is very comfy and the pillow is unbelievable.
30 January 2026
Very pleased with the base and.the…
Very pleased with the base and.the quality was.the best dilvery spot on and laby on the phone very helpful too
30 January 2026
Professional service …
The sales person who dealt with my purchase was knowledgeable enough about the products available.
They showed me a range of mattresses that would suit my sleep style, including a very expensive mattress that I ended up choosing. The deal that was offered to me was a good deal and everything was done in a professional manner. I just wish they hadn’t shown me the Tempur mattress because once you have tried that nothing else seems any good.
13 December 2025
Friendly staff at Kings Lynn
Friendly staff at Kings Lynn, very good delivery and great service. Bed are very good quality.
23 January 2026
Sadie at Dreams was brilliant
Sadie was friendly and extremely helpful. Using the machine and her knowledge, she guided and advised us on various options to help us make an informed decision for the best solution for our needs. Thank you Sadie you are a valuable asset to Dreams.
14 January 2026
Unprompted review
Everything was good ordering delivery
Everything was good ordering delivery, and the staff. Everyone was helpfull the whole experience was excellent.
8 January 2026
Purchase of new mattresses
Process from beginning to end has been a pleasant experience. Very happy with our purchase of new mattresses at very competitive pricing. Our mattress is so comfy it more than suits our requirements.
21 December 2025
Soooo comfortable
Everything happened as we were told it would. Lucy in the King's Lynn showroom was very helpful. Delivery and installation was trouble-free and the bed is soooo comfortable.
16 December 2025
Really pleased with the service from…
Really pleased with the service from ordering right through to delivery.
14 December 2025
Store experience was good
Store experience was good. The assistant was helpful but not pushy. We tried lots of mattresses and chose one. The ordering was easy and we were given all the information we needed. The delivery was as we were informed and the delivery men were polite, professional and thorough. We are very happy with our mattress and would use Dreams again
14 December 2025
Just satisfied with customer service
Just satisfied with customer service, delivery,an comfortable bed, Cheers
13 December 2025
Excellent service from start to finish
Excellent service from start to finish.
Mattress delivery as arranged.
Dreams mattress is superb 👌 recommend and pillows / duvet too
29 November 2025
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