Visited the Knaresborough store today with the need for 2 ottoman beds, having been trying for weeks, we walked in and were greeted by Darren. We told him exactly whay we needed and he provided all th... See more
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Very helpful and informative help. Nothing was too much for the Lady that served us at Dreams, Knaresborough. Thoroughly good service.
Danielle at the Knaresborough branch was an absolute delight to have help us with purchasing our new mattress and bed. She approached us in a friendly and timely manner (didn't jump down our throats a... See more
Good attention from knowledgeable staff. Plenty of choice and competitive prices. Difficult to locate which beds you liked as we made our decision. Store could laid out better . Completion of sale... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 St James Retail Park, HG5 8PZ, Knaresborough, United Kingdom
- 01423613314
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Brilliant staff
Brilliant staff. A joy to deal with. Have purchased a few times. Never disappointed Was served by Leah, Knaresborough branch
Well done dreams
The single firm mattress we chose was for a adjustable bed frame for my husband who suffers from Parkinsons I must say he is having the best nights sleep ever, so pleased with dreams for the service we recieved in choosing the right one, to having it delivered on time , thank you to all .
We had a fantastic experience at the…
We had a fantastic experience at the dreams store in Knaresborough. Philip was outstanding and not pushy at all but at the same time aware of my disability and offered as much assistance as we needed without being pushy
Very good and knowledgeable advice
Very good advice and knowledgeable sales person that gave us space to find the best options
Excellent experience from ordering in…
Excellent experience from ordering in store with Sarah at St James Retail park to the delivery people. Would highly recommend.
First Time - Right Choice!
I walked in having never bought a headboard before and I wanted to quickly navigate all the options and figure out what really matched my taste and vision.
Pricing and specs were very clear so I could make an informed pre-selection easily and without wasting time.
Then, Phil came over to validate my choices and offered great information to support my decision making.
He was not pushy, but informative, friendly and super helpful.
Right from our purchase to our delivery…
Right from our purchase to our delivery its been fantastic the lady that served was so helpful, the delivery drivers were great and gave us information on what to do, We absolutely love our new bed, its so comfy.
Everything that they promised actually…
Everything that they promised actually happened.
Great service in store and very pleased…
Great service in store and very pleased with product
Mattress purchase
Great service in store and a prompt and professional delivery we will definitely shop at Dreams again
Timely and efficient service
Good service and product
The analysis in the shop enabled ux to be shown a range of suitable mattresses from which we quickly chose our favourite. Delivery all as expected and we are very happy with our choice. The gel mattress has needed airing as per the instructions to get rid of the smell but this had now gone within the timeframe in the manual. Very comfortable and the Ottoman base has loads of storage space.
Pleased with my purchase
I was able to select a new mattress easily when I visited the Knaresborough store. I was able to buy a mattress that suited my preferences and at a price I could afford. The assistant was helpful and had a pleasant manner. Delivery went to plan. I have slept on the mattress for a few weeks now and have found it to be very comfortable. I am very pleased with my purchase from Dreams.
Helping me choose the right mattress
Checking what type of mattress I need based on my body shape and how I lie on the bed. This helped to find the right type of bed for me. And the mattress I eventually chose has been very comfortable.
Could not be easier experience and more…
Could not be easier experience and more helpful staff, taking us through the options and answering our questions.
Great experience
Great experience, very welcoming , great product knowledge and had a great deal on when we’re looking
Good communication
We purchased a headboard. Colour as expected and no issues. Given a date for delivery. Once it was due we had communication regrading the time slotslot from driver, and it arrived when expected.
Knaresborough store
Sarah at the Knaresborough store was excellent. Mum who is 88 needed a new bed and mattress and Sarah was so patient, knowledgeable and kind. Great choice of beds and mattresses. We ordered both and delivery is in couple of weeks.
Enjoyable visit to showroom
Enjoyable visit to showroom. Darren was very entertaining and knowledgeable. The whole experience through to delivery and assembly went very smoothly.
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