Visited the Knaresborough store today with the need for 2 ottoman beds, having been trying for weeks, we walked in and were greeted by Darren. We told him exactly whay we needed and he provided all th... See more
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Great service from Sarah in Knaresborough store. Directed me to exactly what I was looking for. Simple transaction, processed efficiently. Pleasure to deal with.
Good attention from knowledgeable staff. Plenty of choice and competitive prices. Difficult to locate which beds you liked as we made our decision. Store could laid out better . Completion of sale... See more
Very helpful and informative help. Nothing was too much for the Lady that served us at Dreams, Knaresborough. Thoroughly good service.
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 St James Retail Park, HG5 8PZ, Knaresborough, United Kingdom
- 01423613314
4.9
Excellent
208 reviews
Asks customers to review
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Friendly staff helpful form the moment…
Friendly staff helpful form the moment i stepped into the store
Was updated on my delivery and it came on time and the delivery men were very quick and efficient
28 March 2024
From entering the store we were treated…
From entering the store we were treated with courtesy and listened to our needs. We were given our delivery date which was kept to and the delivery men were helpful and considerate and even put on overshoes when entering our home which pleased us. We would advise anyone want to purchase a new bed to visit Dreams
23 March 2024
straightforward
straightforward - no fuss - no upselling (don't do it) - delivery when promised - great delivery guys.
22 March 2024
Very helpful staff they took time to…
Very helpful staff they took time to make sure we got the right mattress. Good strong cup of tea.
21 March 2024
Good advice given when buying overall great experience
Good advice given when buying. Delivered punctual, was notified of time, and drivers contacted me on route. Very polite and helpful, informed about care of the product. Very satisfied!
16 March 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unimpressive service.
Nothing special, eventually i got what i need on Amazon.uk , dreams in store customer service wasn’t impressive.
18 August 2023
Reply from Dreams - Knaresborough
Good afternoon Michael,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am sorry to hear that the service you received was not impressive.
I know you were busy when we spoke. So, as agreed, I have sent you an email and hope to receive some additional information soon.
Many thanks,
Kishan
Excellent customer service from…
Excellent customer service from purchasing my new mattress right to the delivery team who were super friendly and right on time with the delivery.
One very happy lady.
8 March 2024
From purchase to delivery everything…
From purchase to delivery everything went smoothly. Great advice on the type of mattress, discussed over a coffee. Tried 5 possible one's and finally decided on a sealy mattress. Delivery date agreed, kept up to date with times and 2 lovely men delivered the new bed and mattress without a hitch. Highly recommended Dreams...
25 February 2024
Excellent service
Excellent service , from the knaresbrough store to the delivery . Really very satisfied with my purchase
24 February 2024
Exccellent service
Excellent sales person - very helpful and knowledgeable.
Delivery/assembly and collection of old mattress was efficient and staff were pleasant
16 February 2024
All round great experience
Sales rep was lovely, and did her best to help and accommodate our needs, when it came to delivery day the team were extremely professional, prompt and took extra care in bringing the packages in to the house, as for the product itself, so far it seems quite sturdy and was extremely easy to assemble,
all in all I am thoroughly pleased with this company and the purchase I made with them.
16 January 2024
Fantastic customer service thanks phil
Fantastic customer service, very knowledgeable about products and got a really good deal. Will definitely buy from again. The mattress is just as promised.
28 January 2024
Friendly
Friendly , helpful and informative staff.
Gave us time to browse. Very welcoming but not overbearing. Very happy with my new bed and very grateful for their helpful
28 December 2023
Helpful
Helpful staff both in store and on delivery. Bed is too comfy, don’t want to get out of it!
27 January 2024
nice store and helpful
22 January 2024
Unprompted review
Greeted with a friendly smile
Greeted with a friendly smile, and a helpful manner. The staff are knowledgeable and experienced with our purchase.
18 January 2024
New mattress
Had my new mattress from Dream's beds. Delighted with it.
Whole experience was brilliant from the moment I walked into the store till it was delivered.
3 January 2024
Helpful Dreams staff.
The member of Dreams staff who dealt with our enquiry was very helpful, knowledgeable and provided us with good service. We found the sofa bed we needed.
29 December 2023
Unprompted review
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