Visited the Knaresborough store today with the need for 2 ottoman beds, having been trying for weeks, we walked in and were greeted by Darren. We told him exactly whay we needed and he provided all th... See more
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Great service from Sarah in Knaresborough store. Directed me to exactly what I was looking for. Simple transaction, processed efficiently. Pleasure to deal with.
Good attention from knowledgeable staff. Plenty of choice and competitive prices. Difficult to locate which beds you liked as we made our decision. Store could laid out better . Completion of sale... See more
Very helpful and informative help. Nothing was too much for the Lady that served us at Dreams, Knaresborough. Thoroughly good service.
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 St James Retail Park, HG5 8PZ, Knaresborough, United Kingdom
- 01423613314
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The knowledgeable helpful and friendly…
The knowledgeable helpful and friendly staff gave good advice and without the hard sell. The bed and mattress arrived bang on time and the delivery men were very quick and professional. Best nights sleep I've had in ages.
Helpful friendly assistant
Helpful friendly assistant, excellent service, efficient, could not have asked for more even had a coffee.
They were honest and helpful.
Great service
We had great service from this store, staff very knowledgeable and didn't rush us to make a decision. Great selection to choose from.
The staff were extremely polite and…best experience ever
The staff were extremely polite and knowledgeable. They made the whole process seamless. I would highly recommend Dreams to family and friends.
Very helpful and knowledgible member of…
Very helpful and knowledgible member of staff when purchasing the bed. Your installation team were efficient and professional.
Good nights sleep with Dreams
Bought a mattress from Dreams plus a head board, service was great, friendly staff not pushy, extremely helpful and choice was good, quality and price are excellent
Excellent service from Harrison (Knaresborough)
We nipped in to try a bed we’d seen online and unfortunately didn’t like it - but Harrison (Knaresborough store) walked us through all the firm mattresses, didn’t rush us and helped us find our perfect fit.
Lovely guy, fantastic service.
great service thruoghout
Our purchase went like a dream!
Our purchase went like a dream!
From the first contact to final delivery everything was just as we expected with no unwanted surprises.
Excellent value and first rate service making it a great buying experience
Best decision we've made in a long…
Best decision we've made in a long time. Delivery was easy, hassle-free and the bed is amazing. Highly recommend, 5 stars.
Dream experience…
The Assistant was knowledgeable and put me on the test bed to determine the firmness. He showed me a number of suitable matresses asking if we wanted coffee / tea. He exhibited patience and good humour towards us. Paying and concluding business was good and quick and subsequently I changed the delivery date, which was not a problem. The delivery men were good - ringing to say they would be with me between 10 and 11 and then turned up half an hour early! Very quick and professional and put shoe coverings on before entering. Good positive experience!
Great products great service and great…
Great products great service and great delivery ! Very satisfied
Three weeks in and no complaints so far…
Three weeks in and no complaints so far , the delivery was superb , up 3 flights of stairs for me in no time at all . The bed itself is comfy although there is a slight feeling of falling towards the edge . So far so good , hope I can do another review in 6 months , obviously I'll know more .
very helpful, good choice.
very helpful, mattress comfy and pillows ok, heavy to tackle when putting on pillow cases.
Excellent
The staff were excellent, knowledgeable, friendly. Purchased exactly what we went in for. Weren’t badgered or pressured in to anything else. Came away with a brilliant deal and felt extremely satisfied I got a good deal. Will use again next time we need a bed or mattress
Excellent advisor
Excellent advisor. Left us to browse and discuss but always available to answer questions when needed. No hard sell, just advise.
Excellent service from Darren at…
Excellent service from Darren at Knaresborough, giving just the right level of attention.
Very knowledgeable & helpful, advising on the different Therapur mattresses.
He made our visit & decision to buy very easy.
Great choice of beds in store
Great choice of beds in store. Good we could see so many styles rather than only a small selection. More expensive than some other main brands but we felt the product is more robust so bought on quality not price. Easy ordering. Simple delivery. Overall very pleased.
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