I wasn’t entirely sure what to buy at first, but the team gave me genuinely helpful advice and I ended up with a bed that properly supports my back. Delivery was excellent, the drivers were polite,... See more
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We had great experience from Dreams, from choosing bed & mattress with Carole at Lancaster, to payments over the phone, to delivery & building of bed by 2 nice guys. Lovely sleeps since then.
We received excellent help from Carole of Dreams Lancaster in choosing two new mattresses - giving us plenty of information to help us choose, without being pushy and allowed plenty of time to try dif... See more
Dreams provided a positively dreamy experience! All staff were attentive and informative without giving me a hard sell. I was immensely fortunate to have entered the store when I did and the staff did... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Kingsway retail park, LA1 1BS, Lancaster, United Kingdom
- 01524488754
4.8
Excellent
107 reviews
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A Dream!!! ⭐️⭐️⭐️⭐️⭐️
From start to finish the whole process was a DREAM.
The delivery team were amazing nothing to much trouble, very respectful of my home.
My purchases are everything I wanted and very comfy they are the perfect addition to our rooms.
30 August 2024
Knowledgeable helpful staff in the shop…
Knowledgeable helpful staff in the shop , good price and excellent product. Delivery / construction staff very good and taking care during bed build. Would recommend , and absolutely love the bed.
19 July 2024
Very happy thank you
18 August 2024
Sweet Dreams.…
I was interested in a Tempur Mattress with adjustable bed frame which enabled me to select a comfortable position. Staff at the Lancaster Store were very helpful and gave prescise guidance without any pressure.
Had to wait fairly long period for transaction to complete, approximately 3 months before delivery. Delivery and set up proceeded on time and was completed in 45 minutes. The bed is very comfortable and meets my complete satisfaction..
9 August 2024
The staff at Lancaster were very…
The staff at Lancaster were very informative and helpful. Will definitely recommend your company. Five star.
10 August 2024
yes all help was offered on delivery…
yes all help was offered on delivery and i was kept informed
20 July 2024
Very practical beds
Very practical beds, excellent delivery, very friendly and helpful selling
16 June 2024
A good night's sleep
We received excellent help from Carole of Dreams Lancaster in choosing two new mattresses - giving us plenty of information to help us choose, without being pushy and allowed plenty of time to try different beds. We also used the mattress assessor to guide the best fit for us. Thanks also for the great coffee! The delivery was as stated and the guys very helpful. Having had the mattresses now for several weeks we are delighted with them.
9 April 2024
Staff friendly and knowledgeable
Staff friendly and knowledgeable, store was clean and we were able to try any bed we liked the look of.
19 May 2024
10/10 for service
10/10 for service
From start to finish the service we received was perfect. Anya and her Manager in the Lancaster showroom were extremely helpful and the delivery service was spot on. The lads were friendly and we had constant updates of the delivery time. We would not hesitate to recommend Dream.
23 March 2024
Unprompted review
No pressure selling.
No pressure selling.
The guys were knowledgeable, willing to answer any questions and gave us options.
We were armed with the information, facts and choices and then left to make our decision.
This made us relaxed and left NO buyers remorse.
17 March 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery men let mattress fall over in…
Delivery men let mattress fall over in rain, and damaged front door insulation.
9 March 2024
Reply from Dreams - Lancaster
Good afternoon
Thank you for taking time to speak to me. I am sorry for the problems you have had.
I am glad we came to a resolution during our conversation. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Excellent Experience!
We had such a smooth easy experience with the staff at dreams, Anya and Chris were very supportive and informative about the different options with bed frames, mattresses etc and the options for ordering.
21 February 2024
Unprompted review
Excellent service and delivery
From start to finish my shopping experience with Dreams has been the best. The delivery service was excellent. Highly recommend Dreams. I have had issues with other furniture retailers and thought this was just expected in this industry.
1 March 2024
Found Ian at the Lancaster branch very…
Found Ian at the Lancaster branch very helpful and knowledgeable.
Delivery was quick, tidy with everything explained.... Happy
18 February 2024
Everything was actually true
Everything was actually true. The product has been just what we wanted and the delivery was exactly as informed and the delivery guys were excellent. Well impressed.
3 February 2024
Great service
Great service from the moment we entered the shop to the final delivery and the quality of the product
20 January 2024
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