Dreams - Leamington Spa Reviews 

219
TrustScore 5 out of 5

4.9

Myton Road, CV31 3NY Leamington Spa, GB


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Rated 5 out of 5 stars

David was incredibly patient with me whilst I chose my first mattress. I found it difficult to decide but he did not make me feel rushed and offered really great opinions. Even ended up with some com... See more

Rated 5 out of 5 stars

John greeted me and I advised what I thought I needed. He introduced me to sleepmatch and while I was relaxing he made me a perfect builders tea( that I asked for). We then moved around the store chec... See more

Rated 5 out of 5 stars

We visited Leamington Store.Store member David helped us very good.He tried to tell us about payment options and details about bed base and matresses.We are really happy to buy our bed base and matres... See more

Rated 5 out of 5 stars

Rosie at the Leamington spa store was brilliant, from the minute we arrived until we left. Very attentive and knowledgeable. Thank you Rosie


Company details

  1. #44 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #82 of 227 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Myton Road, CV31 3NY, Leamington Spa, United Kingdom

  • 01926562309

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!!

The staff in the Leamington branch were very friendly and professional. We were given great service and are looking forward to sleeping on our new mattress.

24 July 2022
Unprompted review
Rated 5 out of 5 stars

WONDERFUL SERVICE FROM STAFF!!!

WONDERFUL SERVICE FROM STAFF!!!
We needed a sofa bed quickly for family to stay at our 94year old Moms home for when she came out of hospital. So we had no hesitation in going to DREAMS.
As always at the Leamington Store Branch the service we received from the staff was brilliant. They were so welcoming and spent time listening to our requests. The knowledge of the products we purchased was excellent and it gave us reassurance that is what we needed.
This branch has never failed with us which is why we always return. We have bought 4 quality beds for family over the past 2-3 years and bed linen.
The delivery was on time as promised and the delivery staff were so polite and helpful.
I would recommend anyone to shop here or at any Dreams branch. Thank you John

30 June 2022
Unprompted review
Rated 5 out of 5 stars

BEDS FOR WHOLE FAMILY

I visited the store on Sunday. Georgy is very helpful and knowledgeable about the product. I want to purchase 2 beds for our kids, but in end, I purchased 3 beds for myself as well.

The main thing we can test and check is the comfertness of beds and mattresses. My kids didn't get bored after spending more than 1 hour. I really recommend to my friends.

27 June 2022
Unprompted review
Rated 5 out of 5 stars

Rosie was 5 stars

I wasn’t looking forward to going shopping for a mattress but Rosie at the Leamington branch welcomed us without pressure of sales but was lovely and informative. She guided us through starting with the Sleepmatch mattress which feels like it’s massaging you while it figures out which mattress would be right for you. We could’ve fallen asleep there! Informative but without feeling like someone was pushing sales is exactly what we needed. Given refreshments while we made payment, Rosie made the whole experience really easy down to her product knowledge and lovely personality. Definitely ask for Rosie, she will take care of you!

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service received

We went Royal Leamington Spa store for a mattress, on entering the building we were warmly greeted by David who help my mother by explaining how they measure her while she was a this special bed, making her feel at ease ( as it’s be a long time coming)David showed/ explained to my mother the read out which mattresses to try, which she did offering her a range of pillows also if she required a drink.My mother said how nice an experience it was, how she was treated by David throughout the visit, i believe his full name was David Jones which we found in conversation with the young man who deserved the five star rating, well done David

20 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - Bought a bed and mattress from Leamington Spa Dreams store. John and David were friendly and knowledgeable. Made the process of finding the right mattress easy - Thank you

20 April 2022
Unprompted review
Rated 5 out of 5 stars

Leamington store visit

We visited the Leamington store with our 10 year old son who wanted to see a bed he had seen online before ordering. Rosie welcomed us into the store, was very knowledgeable about all the products and exceptionally helpful. Our son enjoyed the experience and is looking forward to his new bed arriving, Rosie made the process (including ordering to a house still being built) very simple and easy! Thank you Rosie

19 April 2022
Unprompted review
Rated 5 out of 5 stars

The staff were really welcoming and…

The staff were really welcoming and knowledgeable. I was offered a cup of tea and given plenty of time to decide on the option I needed regarding my mattress purchase. They had a good range and had the mattress I was interested in in store. Delivery for this product was the fastest I’ve come across anywhere. I bought the mattress on Saturday and it’ll be delivered on Wednesday. Superb service! Thanks guys 👍

6 March 2022
Unprompted review
Rated 5 out of 5 stars

Dreams do have lovely beds - but on the pricier side

We visited Dreams for a mattress / bed frame. Rosie greeted us, she then gave us 3 choices, after using the scanner, which all felt great. Our favourite was the Silent Night Heaton. We weren’t pushed for a pricier mattress and were left to make our decision ourselves. We went upstairs to look at bed frames, we were offered a measuring tape, as we have awkward ceilings.

When we got home and measured, we called Rosie, she mentioned when she’s next in, so we chose to visit then.

When we arrived Rosie was busy but a gentleman offered to help and even offered us coffee / water, whilst we waited.

We purchased the Neva bed in grey, as well as the silent night heaton mattress. We opted for the extended warranty, and decided on a duvet / pillows. We are also having the frame built for us. We were happy with what we purchased, as it all is lovely. The only downside is we do feel the pricing is steep. We were offered a £60 discount - which isn’t much considering how much we spent.

The other thing, last time we purchased (10 yrs ago) Dreams did full bedroom sets. Although we wouldn’t have been able to afford this, as pricing was a lot higher this time - it was a lovely option to have.

12 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very good, friendly service and nice not to feel rushed. Excellent selection of beds. Staff are very knowledgeable.

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Dreams are made

After being seriously let down by another furniture retailer who twice delivered the wrong sofa in the wrong colour, Dreams stepped-up and delivered what we wanted on the day they said they would and in time for Christmas. Great product at a great price.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Delivery arrived in allocated time…

Delivery arrived in allocated time slot, contacted on the morning to confirm. Very helpful, polite & kept to the covid distance & wore mask, assembled mattress & took old one away, very pleased with the service I got from start to finish. Will definitely be recommending dreams & will shop there again.

12 January 2022
Unprompted review
Rated 5 out of 5 stars

I could not ask for better service from…Leamington store Dreams

I could not ask for better service from Dreams in Leamington. I have had back problems for 6 months and my new mattress is fabulous. I was measured on the bed technology machine and then tried out about 6 mattresses and was then left to re-try by myself to give me time to make my own decision. The staff member was really helpful and knowledgeable on all the products. The new mattress has really helped my back and arrived within a week of ordering, a fabulous customer experience from beginning to end!

7 January 2022
Unprompted review

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