Lovely guys at the Leeds Birstall store, only bobbed in to have a look at sizing for my daughter's bedroom ended up purchasing a tv bed for myself. Jav was lovely helped loads, showed us the tv worki... See more
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From the moment we entered the store we were greeted by Farina who was so smiley ,friendly and helpful and nothing too much trouble, her product knowledge was superb and she could answer all my quest... See more
Stephen made our experience at Dreams an easy and enjoyable one. He greeted us and helped a huge amount all whilst allowing us space to make choices ourself. When ordering he gave us all the informati... See more
What made our experience so good, was the young man that met us as we walked in, he was vert cheerful and very helpful and listened to what we wanted,as we'd already seen on the web page what we were... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Birstall Retail Park, WF17 9DT, Leeds, United Kingdom
- 01135397784
4.7
Excellent
290 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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From the service in the shop to the…
From the service in the shop to the delivery of the mattresses was professional, helpful and highly efficient.
27 May 2025
Our product delivered on time and the…
Our product delivered on time and the delivery team was very helpful and thoughtful. Product quality is good and the content we as the same as we ordered.
8 June 2025
…dream by name dream by experience
The whole experience from entering Dreams Birstall branch to taking delivery was excellent would highly recommend
28 May 2025
Unprompted review
From start to finish the service was…
From start to finish the service was very professional and helpful
25 May 2025
Excellent customer service in Leeds…
Excellent customer service in Leeds store. Bed delivered on time and good quality.
4 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They act like they care—right up until…
They act like they care—right up until they’ve taken your money. After that, you're completely on your own. If something goes wrong, prepare to waste 30 minutes or more just waiting to speak with someone from their painfully slow and disorganized support team. And when you finally get through, all you get are vague excuses, empty promises, and delays that just keep piling up. No accountability, no urgency—just a clear message that your time and satisfaction mean nothing to them. It’s exhausting and infuriating. Honestly, do yourself a favor and go with another brand. You can find the same quality elsewhere, often for a better price, and with customer service that actually treats you like a human being. This company is nothing but a headache waiting to happen.
Update> 6 months later, to be honest, I bought a mattress on Amazon which was much cheaper, better quality and less hassle for delivery. They pretended that they care (like you can see below my review, an agent says that they get order number and follow-up but it is just a marketing trick and 6 months passed and nothing happended!
4 April 2025
Reply from Dreams - Leeds Birstall
Good afternoon Ali,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you experienced a long wait to reach us. I also want to apologise for the service issues you have encountered.
in order to review both matters for you, I have requested your order details via Trustpilot and I do hope to receive this information soon.
Many thanks,
Kishan
Sleep at last 😴
I'm so glad I walked into the dreams store, I had been looking for a single bed and mattress for a long time, I wished I'd gone to dreams first as soon as I entered the shop I was made to feel welcome by the staff, they were very helpful and in no time I had found my perfect bed and mattress, they made the whole process from beginning to end so easy, my bed was delivered and I have had the best sleeps I have had in years, so comfortable so thank you all at dreams (aptly named) so much.
25 April 2025
Choosing a new mattress
Assistant that served us was friendly and knowledgeable. She gave us time to browse and try the different mattresses available.
26 April 2025
Every thing ran ok and efficiently with…
Every thing ran ok and efficiently with everything on time. The old mattress was taken away and new mattress delivered with no fuss.
18 April 2025
The service was amazing and the reason…
The service was amazing and the reason I picked Dreams to purchase my bed and mattress. Couldn’t be more pleased with the service.
30 March 2025
Clear convincing advice for an important investment.
Excellent attentive guidance, and a well-presented variety of choice helped me make a choice quickly, and I’m very happy with the bed. Thank you to Maya and Linda in store for their knowledge and friendly service, and the lads who delivered and installed the bed incredibly quickly and smoothly.
22 March 2025
10/10 experience here
10/10 experience here. Miya was super helpful in everything, giving us great advice and support in finding the right bed and mattress, even providing pillows whilst we tested everything out, in addition to a complimentary hot drink.
Though I would hope to not have to come here again for a long while, but if I do need anything bed related I will 100% be coming back here.
23 March 2025
Unprompted review
Friendly and helpful service
Friendly and helpful service. No pushing sales talk. Had a few minutes rest on the "bed analyser" whilst it made recommendations for the bed best suited for us. Found the right bed at a good price. Good delivery date (following week). Had to go to shop to tweak order (asked them to take old mattress away and dispose of) sorted in minutes.
22 March 2025
The delivery team was very good
The delivery team was very good! They took the bed to the bedroom and assembled it!! No problem for them!! They were polite and friendly at all times!! Which was a great experience and carried on the way I was treated at the Showroom in Birstall!! I will happily recommend your service to anyone!! David R.Cheers!! 👍👍💤
22 March 2025
Lack of communication
No feed back when the van was broken down as I had made plans to do things later on. Luckily enough I was able to change these.
20 March 2025
Reply from Dreams - Leeds Birstall
Hi Stuart
Thank you for taking the time to speak to me today. I can understand your frustration regarding this matter. I have passed your feedback onto our delivery centre, and we will look to have more robust processed in place in future.
I am glad we have come to a resolution that you are satisfied with. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
From the sleep station to delivery…
From the sleep station to delivery everything was spot on.
20 March 2025
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