Extremely helpful sales person Zain who spent time to help us work out the best mattresses for our needs. Allowed us time on our own to discuss & not at all pushy. Really useful machine that works o... See more
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Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... See more
Company replied
Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... See more
Excellent service from the young man. Very knowledgeable and guided us through our options. Feel he could answer every one of our questions
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Crown Point Shopping Park, LS10 1ET, Leeds, United Kingdom
- 01135396645
4.8
Excellent
261 reviews
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It was a dream they lived up to the name
It was the best service I could hope for from the moment I walked into the store to having my delivery
18 August 2023
Staff were very helpful and…
Staff were very helpful and professional during our purchase
17 August 2023
Dreams helping to come dreams true
Delivery was early and also excellent customer service at crown point stores in Leeds
1 August 2023
Comfort mattress…
Comfort mattress we happy cover insurance for 8 years £49 that worth if happen damages!
4 August 2023
Fantastic quality bed and fantastic service thank youn
The bed and the service have been FANTASTIC in every way. Thank you ..
25 July 2023
Excellent delivery service
The people that delivered the product could not have been more helpful
20 July 2023
The staff in store were amazing…
The staff in store were absolutely amazing and helped me decide the mattress that would be best suited to me and my needs. They all served with smiles on their faces and gave genuinely helpful advice.
4 July 2023
Josh and the gent with him were great…
Josh and the gent with him were great when delivering my bed frame. They made sure to explain the process and made the whole thing seamless and efficient.
15 July 2023
The staff were very helpful and…
The staff were very helpful and welcoming in store. The delivery was quick and efficient. Very happy with my experience.
16 July 2023
Brilliant service and delivery men
Brilliant service and delivery men. Mattress very Comfortable so far.
17 June 2023
Excellent service
Excellent service at the buying, delivery and removal of old bed stages, start to finish professional staff, who were friendly, knowledgeable and polite
Can't speak highly enough of this company.
10 June 2023
Excellent value choice and customer service
Excellent customer service via the telephone and in store at Leeds Crown shopping centre. I found an excellent mattress on the Dream's website, visited instore and was greeted with courtesy, listened to and given excellent information regarding my choice and other options.
I purchased a mattress rrp £699.00 for a fraction of the price because of a 60% promotion. I took the 8 year protection at £45 and received a £45 voucher off a £55 deluxe natural fibre mattress cover. I am extremely happy with my whole experience of Dreams but especially the customer service from Zain.
25 May 2023
Unprompted review
Very prompt and excellent service
26 May 2023
Excellent experience
From the moment we walked in, the staff were very friendly, professional, and went out of their way to help. We were offered drinks whilst going through all the paper work made the process of choosing what we wanted a very good experience. We have been to Dreams on 3 occasions now and have always received the same service, we have been to other bed stores and walked out after been insulated by staff
8 May 2023
Very helpful and cheerful staff!
27 May 2023
Good night sleep
18 May 2023
Helpful advice and quick serice
Person at the other end of the phone provided clear and helpful advice. Quick and easy in-store pick-up.
17 May 2023
Amazing bed delivered and assembled…
Amazing bed delivered and assembled perfectly, whole service from start to finish was flawless.
28 April 2023
Very happy for disconnected staff that…
Very happy for disconnected staff that served me was very helpful thank u. When whole bed set was Delivery it was fast on the right date my daughter loves her new bed set thank u
26 April 2023
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