Dreams - Leeds Crown Point Reviews 

261
TrustScore 5 out of 5

4.8

Crown Point Shopping Park, LS10 1ET Leeds, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... See more

Company replied

Rated 5 out of 5 stars

Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... See more

Rated 5 out of 5 stars

Excellent service from the young man. Very knowledgeable and guided us through our options. Feel he could answer every one of our questions

Rated 5 out of 5 stars

Staff were attentive but were not intrusive and left us to look at the products ,asked us if we would like refreshments, prices were reasonable and delivery was a week later


Company details

  1. #44 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #82 of 227 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Crown Point Shopping Park, LS10 1ET, Leeds, United Kingdom

  • 01135396645

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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4.8

All reviews

(261)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

We recently had to claim on our bed insurance. I braced myself for a battle but honestly Dreams and the insurance company have been so accommodating. The service both in store and on the phone from both companies has been outstanding. I can’t recommend Dreams enough. Thank you for quickly rectifying our issue in such a professional timely manner it’s so appreciated.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful, knowledgeable and genuine staff. Excellent range and olenty of product and finance options. Staff weren't pushy and were very welcoming.

7 March 2026
Rated 4 out of 5 stars

Easy to order and book delivery

Order and delivery time frames and online choice for delivery all great - delivery drivers were fab and caring with delivery - only downside was they gave us the wrong slats for the bed so had to come back later with the correct ones - probably a long day for them

6 March 2026
Rated 5 out of 5 stars

The best bed company

Absolutely delighted with dreams from start to finish. Fantastic service and very helpful staff at the store , brilliant delivery chaps and arrived exactly on time. The bed is brilliant and very good quality, i would certainly recommend dreams Thankyou so much.

15 February 2026
Rated 5 out of 5 stars

Leeds Crown Point staff are very nice

Leeds Crown Point staff are very nice. Not in your space all the time but very helpful when required. Nice laid back environment that did not feel like a pushy sale at any point. Good range of mattresses to try out too in store.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Went Like a Dream!

Such an enjoyable shopping experience, I wish they were all like this. Hubby and I desperately needed new mattress but had no clue what to get that would be best for our different needs. We were greeted by Andy who was warm and friendly and he explained how to use their in house mattress accessor machine that felt more like getting a massage. That was rather fun and then we got to test out mattresses based on the results and just like goldilocks we narrowed the options and found 'the one'. Andy instinctively knew when to give us space and when to come back for feedback, gave us hot beverages while we were mulling things over and generally made it very pleasant. 5☆ all the way Dreams.
Should also state that delivery and information provided was also awesome.
Many thanks!

10 January 2026
Rated 5 out of 5 stars

Very welcoming

Very welcoming, pleasant and knowledgeable staff who provided information when asked and then left you alone to look at all the beds on sale.
With no pushy sales person hovering to make a quick decision.
There were ample choices and the purchase was straight forward the delivery was prompt with contact made by the driver, the bed placed in situ and the old one removed, careful manoeuvre of everything and they were also polite.
I would recommend Dreams beds to all family and friends for choice and value.

19 December 2025
Rated 5 out of 5 stars

The salesman andrew at dreams crown…

The salesman andrew at dreams crown point Leeds was excellent very knowledgeable and friendly, he was helpful from the beginning. Also the two men who delivered my mattress were courteous and helpful can't remember their names, they came 15th December

2 January 2026
Rated 5 out of 5 stars

Great Deal

Katie the assistant was so friendly and knowledgeable that we bought a lovely bed and Mattress with a £850 of free pillows and bedding.
We would definitely recommend Dreams at Crown Point Leeds

30 December 2025
Unprompted review
Rated 5 out of 5 stars

A very pleasant shopping experience

The sales assistant, Katie was a real joy and very knowledgeable about the products in store. She was Friendly and not at all pushy. She was also very patient.

The store was well laid out and nicely lit. And there was plenty of choice.

29 December 2025
Unprompted review

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