Dreams - Lincoln Reviews 

268
TrustScore 5 out of 5

4.9

Unit 3 Valentine Road, LN6 7BH Lincoln, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were greeted by Elaine who was really friendly and calm (not overpowering at all which sometimes sales assistants can be in my opinion). She ran the Sleepmatch diagnostic, offered us a drink and t... See more

Rated 5 out of 5 stars

The service was excellent. Your agent Scott was knowledgeable and very helpful . A computerized bed enabled me to choose the most comfortable mattress.

Rated 5 out of 5 stars

Greeted by s very pleasant lady in shop who i can't remember her name, sorry, and she made sure we have picked the correct mattress for us, nothing was too much trouble. Gent was also very helpful in... See more

Rated 5 out of 5 stars

Very efficient service all round. The staff member who took our order guided us to exactly the mattress we wanted. He was friendly, polite and very helpful throughout our time in the Dreams showroom i... See more


Company details

  1. #43 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3 Valentine Road, LN6 7BH, Lincoln, United Kingdom

  • 01522213509

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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4.9

All reviews

(268)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dreams mattress

I would like to rate my experience with Dreams as excellent. I enjoyed a leisurely walk around the showroom and I approached the staff member when I was ready for further information. They listened to the sort of mattress I was looking for and directed me to it and it was perfect. I am sleeping very well on the new mattress and I would highly recommend Dreams.

5 October 2025
Rated 5 out of 5 stars

A happy customer

Bought two single divan style beds a couple of months ago for my twin teenagers. The experience in store was great and no problems. The beds arrived on time and on the day stated. The delivery men were very helpful and both girls are very happy with their new beds.

18 September 2025
Rated 5 out of 5 stars

Dreams at Lincoln.

Dreams at Lincoln.

The staff at Dreams in Lincoln were fantastic. They were extremely helpful with their advice and made my purchase eventful. I would love it if they did more than beds i.e. sofas, love chairs etc., I'd be there to buy again like a shot. They have my five stars, no problem. *****

18 August 2025
Rated 5 out of 5 stars

Very happy

I was helped to pick the right mattress for me, I was asked the questions that I hadn’t realised were important - but they were. Friendly knowledgeable and non pushy member of staff to take me through the process. Delivery was prompt enough, and I was barely able to answer the survey about that, as the three staff were in and out of my house in about 3 minutes. New mattress in place, old one removed.

2 August 2025
Rated 5 out of 5 stars

Christopher greated me and my wife as…

Christopher greated me and my wife as we walked into the store and asked if we would like a coffee it was lovely coffee and then he asked us what we were looking for we told Christopher that we both have back problems and was not able to get a good night sleep so he segested we lay down on this bed that helps find you the best mattress for you the one he took us to was very comfortable we tried 2 and found the second one to be the best for us he was very helpful and not pushing into anything we didn't want the experience was fantastic and would have no doubt in going back again Christopher was the perfect salesman cudent wish for better service and the mattress is so comfy best night sleep we have had for years thanks Christopher at dreams lincoln

5 July 2025
Rated 5 out of 5 stars

5 star level of product & service

As I suffer from an arthritic condition I was blown away by the level of patience & understanding afforded to myself during my recent visit to the Lincoln store. The customer care was 1st class & my salesperson couldn't have made the visit any easier for me (allowing for my mobility issues). Cannot praise this young man highly enough! Needless to say, divan & very comfortable mattress duly ordered. Exceptional service & 5 stars fully deserved.

5 June 2025
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