We were greeted by Elaine who was really friendly and calm (not overpowering at all which sometimes sales assistants can be in my opinion). She ran the Sleepmatch diagnostic, offered us a drink and t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service was excellent. Your agent Scott was knowledgeable and very helpful . A computerized bed enabled me to choose the most comfortable mattress.
Greeted by s very pleasant lady in shop who i can't remember her name, sorry, and she made sure we have picked the correct mattress for us, nothing was too much trouble. Gent was also very helpful in... See more
Very efficient service all round. The staff member who took our order guided us to exactly the mattress we wanted. He was friendly, polite and very helpful throughout our time in the Dreams showroom i... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Valentine Road, LN6 7BH, Lincoln, United Kingdom
- 01522213509
4.9
Excellent
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with our purchase
Very happy with our purchase. Staff were friendly and allowed us to try several mattresses without being pressured into making a decision. Tried the bed match machine, which was interesting. Only took 4 days before delivery took place. Collection for recycling of our old mattress took place at the same time as delivery and was easy to arrange.
26 May 2024
Fantastic.
26 May 2024
good service
excellant service,the assistant was so helpful and knowledgeable,not at all pushy,felt very comfortable.
Dreams also had a great choice of products
9 May 2024
Unprompted review
I’m super happy with my new purchase.
I’m super happy with my new purchase.
Anyone with pain/joint or spinal difficulties well worth getting an adjustable bed. Makes a huge difference. Staff very knowledgeable, they listen and are very considerate & understanding. Very happy customer.
27 April 2024
Fantastic service 10 out of ten
Fantastic service 10 out of ten, excellent helpful and friendly lady who service was good
19 April 2024
Excellent customer service
Excellent customer service; fast delivery and very happy with the mattress
21 April 2024
very helpful in the shop whilst we were…
very helpful in the shop whilst we were looking for mattress suitable for our needs
when the mattress was being delivered the driver and his assistant were very polite curtious could not have been more helpful or friendly highly reccommended
15 March 2024
First class service
Received into the shop with a very charming lady. She was very knowledgeable, not pushy, and made you feel that it was a pleasure to look after you
4 March 2024
very good couple who assembled the bed…
very good couple who assembled the bed and all the old bed and rubbish cleared away properly as requested, thankyou
15 March 2024
Amazing service!
The diagnostic bed is a game changer!
And the staff are amazingly thorough and on top of their game!
Scott looked after us perfectly!
9 March 2024
Unprompted review
Delivery was excellent delivered to the…
Delivery was excellent delivered to the room wore over shoes and removed old bed were very polite
24 February 2024
Helpful staff.
The staff were very helpful and we found what we were looking for, although delivery of an ex display item proved problematic as we do not live in the immediate vicinity of the store.
9 February 2024
Unprompted review
Friendly and professional experience throughout
Friendly and professional experience throughout our visit.
No overbearing sales pressure.
4 February 2024
Unprompted review
Great helpful sales and delivery teams.
3 February 2024
Staff at Dream brilliant,
Staff at Dream, Lincoln are very knowledgeable about
The goods they are selling and friendly,We are very
happy with our new mattress,
29 January 2024
Really pleased with our mattress
Really pleased with our mattress
Came on time
Sales person was very helpful
27 January 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.