My overall experience was brilliant. Matt, the store manager, took care of me whilst I was exploring my options in the store. He ensured that he took into account all my disabilities and made sure... See more
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Visited store today to look for a new mattress and was supported by Tallulah. Her attitude to want to support myself and my partner and find the right mattress for us with the budget we have w... See more
Excellent Customer Service! Jason listened to our requirements and our budget and was able to find us a fantastic matress and helped sweeten the deal with some nice add ons! Virtual measur... See more
Our visit to Dreams and making a choice of mattress & base was assisted very helpfully by the salesperson, Tallulah. She patiently provided information, guidance, coffee and support when asked. Happ... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Willowbrook Retail Park, LE11 5AD, Loughborough, United Kingdom
- 01509462555
4.6
Excellent
233 reviews
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GREAT SERVICE
Nice chap at store dealt with us quickly as requested and perfect delivery.
1 September 2023
Spare room upgrade
Wanted to replace memory foam mattress , this product was great value and fitted the bill perfectly
31 August 2023
Very good customer care and excellent…
Very good customer care and excellent delivery service
17 August 2023
A wonderful experience
A wonderful experience, professional staff member Ash who attended to us, guided us with ease & professionalism in order for us to achieve what was needed, used too & wanted. No frills or hassles, neat store with options and a pleasant atmosphere.
6 August 2023
Unprompted review
The bed is really giving us a good…
The bed is really giving us a good nights sleep and we are very pleased with it.
5 August 2023
Good quality mattresses and quick service
We have always had out mattresses from dreams they’ve always been good quality and lasted 8 to 10 years. That’s why I keep going back
22 July 2023
Prakash Was very helpful &…
Prakash Was very helpful & knowledgeable
We ended up ordering a brand, new bed and a tempur mattress we can’t wait to go to sleep
Loughborough store is where to go
We live dreams stores
22 July 2023
Unprompted review
I recently bought a Prescot K Mattress…
I recently bought a Prescot K Mattress from Dreams.
I selected a firm mattress due to back problems and the mattress is excellent. It is without doubt the best mattress I have ever slept on.
4 July 2023
Amazing beds
We had an amazing experience with Dreams. Got the perfect bed. Staff is really good and helpful.
18 June 2023
Unprompted review
Efficient service
2 June 2023
The salesman Ash was very helpful and…
The salesman Ash was very helpful and polite and Considerate
18 May 2023
I did appreciate the high-tech mattress…
I did appreciate the high-tech mattress that took measurements of my sleeping patterns and then recommended some mattresses. He salesman was helpful and personable.
12 May 2023
Great
Great, friendly and informative service. Time taken to discuss that mattress best for us and had the dreams experience.
Delivery quick and effective friendly service once again
27 April 2023
Really Good bed and easy process and…
Really good bed and easy process and staff good w free delivery.
20 April 2023
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