From the time I walked into Dreams in Luton until I received my bed every thing from help to choose a bed to sleeping on the first night was seamless. They informed me at every stage via text, and... See more
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Excellent service from start to finish. Sufiya was incredible and really helped me decide which bed to go for. The customer service was outstanding, and I received a very warm welcome as soon as I ar... See more
Amazing!! Who knew a machine could work out the best mattress for you. Amazing customer service and patience with me trying lots of mattresses until I found the perfect one for me with a 100 day excha... See more
We were very impressed with the way we were greeted by Naveed on entering the Luton branch of Dreams - firstly by him offering us a drink. He then proceeded to help us by recommending a suitable mattr... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Hatters Way Retail Park, LU4 8FD, Luton, United Kingdom
- 01582317734
4.8
Excellent
342 reviews
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Great service in store and delivery
Great service in store and delivery. Best night sleep for years
8 March 2026
Easy choice.
The process was made alot easier for us after being put on the machine that selects the right mattress choices for you, wasn't pressured into buying something we couldn't afford . Would recommend. Nice friendly staff .
6 March 2026
Very helfull deleivery was spot on…
Very helfull deleivery was spot on would recemend
20 February 2026
Highly satisfied with whole experience
Highly satisfied with whole experience
2 March 2026
Unprompted review
Amazing!
Amazing!! Who knew a machine could work out the best mattress for you. Amazing customer service and patience with me trying lots of mattresses until I found the perfect one for me with a 100 day exchange guarantee. Even the guys that installed and built the new bed were very professional and pleasant an all round great experience thank you
3 March 2026
Guys who came round to build the bed…
Guys who came round to build the bed were great, bed is great and all round a 5 star service well done Dreams
1 March 2026
It has been a great experience right…
It has been a great experience right from the time I entered the store. I was helped patiently and professionally by Aya and Steve. They explained everything that one would need to know so we'll.
The bed/mattress and accessories e.g pillows, duvet, mattress cover are exceptional.
27 February 2026
Experienced, knowledgeable no pressure
Talked us through the process of buying a new mattress , put us on a bed with a machine so it could tell us which type.
We had 3 different price choices and i did not feel pressurised into buying the most expensive one.
We were not rushed and the whole experience was great, we have had the mattress 6 months now and it was well worth the money, we chose the correct one
5 September 2025
Overall very good customer service was very good friendly and professional.
Overall very good customer service in store and delivery service was friendly and professional.
17 February 2026
Very good service and costamer care
15 February 2026
Very pleasant experience of purchasing Tempur Mattress.
From entering Luton store and severed by a very nice young man Mr Callum and who explained everything about the Tempur mattress, to the delivery of my order was a very pleasing experience.
15 February 2026
Great Service!
Highly recommend if you need a mattress or bedframe, quality of service and product is amazing.
18 August 2025
Very helpful
From the very helpful salesman to the delivery men can't fault the company
1 February 2026
Very nice experience when I went to buy…
Very nice experience when I went to buy the mattress. Mr Shakoor helped me to choose the right mattress.
20 January 2026
Great service and good customer…
Great service and good customer service. Helpful and friendly and happy to help.
30 March 2025
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