We had been looking for a good mattress pillows and headboard for over a year but always overwhelmed by sales staff and choice with lack of real guidance in big stores. Dreams in Maidstone staf... See more
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The customer service was awful and they really explained the different types of mattresses that they had. Was asked to go on a sleep match to check the best mattress that suits my needs
I visited Dreams in Maidstone with a view to buying a new bed. The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy deliv... See more
From start to finish the service we received from your Maidstone branch has been excellent. When the beds were delivered the two men who put the beds together were very polite and left no mess and we... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 London Road Retail Park, ME16 0DT, Maidstone, United Kingdom
- 01622952920
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The bed is so comfortable
Great customer service
Great customer service. Very good quality mattress and very comfortable. Fast delivery time
Thanks for great delivery
Warm and friendly
Warm, friendly welcome, helpful advice, sales assistant did not try to sell something that wasn't suitable
Excellent service and they found me…
Excellent service and they found me just the right bed
Great value and range of headboards
We had a great in store experience
We had a great in store experience. The staff were really helpful and guided us to the best beds for us after doing the sleep match analysis. They did not pressure us but were available to help us when needed. Plenty of mattresses to try!
I received a great service and got what…
I received a great service and got what I wanted
Great customer service
I visited Dreams in Maidstone with a view to buying a new bed.
The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy delivery. The goods were delivered and assembled by friendly efficient trades people. I'm delighted with my purchase.
Very pleased
My whole experience with Dreams has…
My whole experience with Dreams has been first class from start to finish.
London rd retailpark Maidstone neriman 100/100
A came in dreams London road retail park Maidstone tonight was looking to buy a new mattress for my bed seen ones on line but needed to try first had been in to other showroom dfs they was rubbish as they don’t stock beds buy on line only was there reply so I went to dreams was greeted by a very nice polite young lady neriman what a breath of fresh air she was there wasn’t any hard sell from her it was a fantastic bed experience shopping with this nice young lady wasn’t rushed I tried a few beds for comfortable and picked one that I liked guess what they had it in stock too paid to have the old one taken away £35 which I think was fair price as the didn’t charge me for delivery so am more than happy with my experience tonight so if you find your self needing any thing for the house or flat furniture wise go to dreams in Maidstone and see Neriman tell her mr cheeky in Kent recommended her 100/100 stars
Couldn’t do enough
We went into shop and was served by Hayden, very polite, very helpful and just a great salesman. He couldn’t do any more for us. Companies need more people Like Hayden in their shops.
Sales man. Cliff
Sales man, Cliff, was very good at explaining different types of mattresses, I would have bought the wrong type for my needs. he was really knowledgeable.
Helpful and knowledgeable sales person
Very pleased with our new Tempur Original Elite mattress. In store sales person was both helpful and knowledgeable.
Friendly and efficient service
Friendly and efficient service, I wanted to try a mattress before buying, rather than purchasing from the internet, therefore shops are valuable for this reason. reasonable value product.
Excellent Store Team
Excellent Store Team. Polite, friendly and walked us through the options showing us products that met the specific needs that we had. The store team recognised us when we came in on further visits and assisted us in changing delivery dates when problem solving with us.
Exceptional service
Cliff at the Maidstone branch was brilliant, knew his stuff and listened to what we needed. Store was clean and staff there are really helpful.
Courteous and professional service…
Courteous and professional service throughout. The sales colleague was very knowledgeable and made the choosing of the correct mattress an uncomplicated process. Communication was excellent, enabling the delivery to arrive on the date and time promised. The 2 people making the delivery were very professional and treated our property with consideration and respect. I have no hesitation in recommending Dreams following this very positive experience.
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