Visited the Mansfield store and really didn’t know where to start looking. Was guided through the whole process by Jo who was brilliant at explaining everything to us. We had the experience to deter... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered online, chose the delivery date convenient to me. The delivery driver rang an hour or so before to confirm delivery. Easy to assemble bed base. Two under bed drawers are not as deep as my... See more
My needs was listened to with my condition and the bed has helped give me better comfortable sleep
The showroom experience was great, until the server got confused on the colour choice and when we queried it she made out it was our fault. Delivery service was very efficient but they damaged a new... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 11a Portland Retail Park, NG18 1HA, Mansfield, United Kingdom
- 01623203315
4.7
Excellent
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was stress free from ordering our…
It was stress free from ordering our bed to the delivery, the lady in shop very polite and knowledgeable, the service of delivering and putting the bed together was brilliant, delivery men so polite left everything clean and tidy
19 August 2025
The staff ,the bed we chose with your…
The staff ,the bed we chose with your help is very comfortable, delivery was on time and the delivery chaps were very helpful and friendly would definitely recommend Dreams 👍
18 August 2025
The assistant Holly worked well to my…
The assistant Holly worked well to my budget, I managed to get what I wanted. I am really happy with my purchase and have settled in well with my newbed
28 June 2025
Staff were great
Staff were very helpful, and the sleep match system was interesting and useful!
2 June 2025
Unprompted review
A good experience
A good, professional shopping experience. Mattress is good quality and was delivered on the agreed date. We were kept informed during the whole delivery process. Delivery personnel were polite and professional. Overall, very customer focused.
25 May 2025
Very helpful
Staff in shop very knowledgeable and helped us to find the right bed
Delivery was on time.
18 May 2025
Great experience all round
Good communication from start to finish. Shop staff helpful without being pushy. Delivery team polite and helpful and on time.
15 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a Therapur Actigel mattress last…
Bought a Therapur Actigel mattress last December, within the first 3 months of purchase bobbling appeared on the mattress, I contacted dreams they sent a third party out to check it which they said not a manufacturers fault. Absolutely disgusting in this product. So just warning others not to purchase from these.Kirsan, I wouldn't of thought that I should be de bobbling after 4 months old plus no body said when I bought this mattress that I'd got to keep de- bobbling...
20 May 2025
Unprompted review
Reply from Dreams - Mansfield
Good afternoon Paul,
Thank you taking the time to leave us your feedback.
Bobbling is something that can happen and is standard wear and tear as opposed to a manufacturing fault. A de-bobbler usually removes these neatly.
However, to ensure that we have not missed anything, I have requested your order details via Trustpilot and I hope to receive your order details soon.
Many thanks,
Kishan
Love my new mattress
Love my new mattress. The lady in store was very helpful and patient while I tried all the mattresses that had been recommended by the machine ( I forget what it’s called).
Delivery men couldn’t have been better, very professional.
The only downside was that I would have liked delivery a lot sooner, even if I had to pay a bit more.
4 May 2025
Our experience with Dreams has been…Excellent
Our experience with Dreams has been excellent. From the very start when we visited the Dreams Mansfield store. The lady who served us instantly put us at our ease and was very informative and professional. The delivery of our mattress was spot on time and we were able to recycle our old mattress with them. The mattress we purchased is very comfortable and of good quality. In fact our previous mattress was from Dreams and with the excellent service and product, we will be purchasing our next mattress from Dreams too
13 April 2025
Very helpful staff in shop and good…
Very helpful staff in shop and good communication from delivery people
25 April 2025
Great & friendly service
Was sorted straight away by friendly happy staff good price excellent service and the delivery was on time and there was very professional
18 April 2025
Good service throughout the buying process.
The service we received in the Mansfield store was very good. The staff member took her time with us - shared with us a whole range of options in a very pleasant patient way.
The mattress was delivered on time and the delivery team were careful and pleasant.
Early days yet but the mattress feels good so far.
12 April 2025
My husband has had the best nights…
My husband has had the best nights sleep in years. He is getting up with less pain and stiffness due to arthritis.
6 April 2025
Delivery was on time
Delivery was on time, but would only deliver to hall, after unpacking we found one of the divan draw runner was bent, unsupported runner ,bad design,
6 April 2025
Reply from Dreams - Mansfield
Good evening David,
Thank you for your review.
I am sorry to hear about the issues you are having with your bed.
I have sent you an email to arrange to rectify this for you and will await your response.
Many thanks,
Wayne
I had a really good experience at the…
I had a really good experience at the store with Tracy my sales rep. She was very friendly knowledgeable and helpful. The delivery service was excellent
6 April 2025
Helpful and informative staff
21 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.