Was a good experience - used the analysis thing to assess our best mattress having done this before and it found us a good mattress. Hopefully as good this time too. Dealt with by Tina throughout who... See more
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We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure. Once decided we were sat down com... See more
We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Co... See more
We had a great experience with Tina in MK this morning. We were greeted with a friendly smile, great advice, service & knowledge & we were able to make our choice & process the order quickly, with fr... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit A Routeco Retail Park, MK6 1BN, Milton Keynes, United Kingdom
- 01908755604
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The Customer Service from Alissa was…
The Customer Service from Alissa was excellent, she was knowledgeable and very helpful, a friendly face to welcome us when we entered the shop.
Shani at Dreams, MK
Thoroughly positive experience.
Asked us if we wanted to test out our options on the machine to see what suited us best
Always considerate in standing at a distance while we tested the bed
Gave us good advice and listened to our feedback
Extremely helpful and friendly
Made the process very straightforward and easy to make a decision.
Dreams was a good choice for us.
Dreams made our experience of choosing a new mattress very stress free and easy to choose a mattress that suited us. We were very impressed by the individual attention we received from the sales assistant who served us and would definitely recommend them.
Everything was done in an exceptional…
Everything was done in an exceptional way. They were welcoming, helpful, and polite. Not in any way pushy. It made our decision to buy easy and we had plenty of time to make our mind up although we didn't need it.
5* bed
Dreams turned up took old bed and put up new one quick and professionally. Both men who arrived were polite and friendly. Nice to the kids took shoes off on arrival. Bed is ⭐️⭐️⭐️⭐️⭐️
Excellent company...Bed is fantastic!!!
new bed frame and mattress!
new bed frame and mattress!
The service is spot on never had a negative feeling at all very friendly staff
Very happy with my bed
Very happy with my bed the dream team put everything together very polite from show room to delivery everything 10/10 cannot fault I would recommend to anyone one thank you 🤩
The staff allways very helpfull and…
The staff allways very helpfull and prices very good the delivery team allso very good
Really easy to progress on the website…
Really easy to progress on the website and loads easier than silent night website.
Very happy with excellent customer service!
My husband and I just wanted to say a massive thank you to Alissa at the Milton Keynes store today for her excellent customer service. We couldn’t have wished for a better service, her help, advice and expertise was excellent and resulted in us purchasing a king bed, headboard, duvet and mattress. The sleepmatch machine Alissa recommended us trying was excellent and a great experience it mapped our bodies and gave recommendations for mattresses to suit us and then Alissa took us to try out several mattresses recommended for us which was so helpful in assisting us to make the right choice of mattress. We can’t express enough what excellent experience and service we had today. So thank you again from 2 very happy customers.
It was a Dream, dealing with 'Dreams'!
From the outset in the store - the service was excellent - Colin was very knowledgeable - not pushy - allowed us time to consider all options - we experienced the mattress assessing machine - or whatever its called - we eventually chose a new bed and mattress - they were delivered on time - made up by the dream team in the bedroom - Lewis and Maxine were outstanding! All in all there was nothing negative to say - we would certainly recommend Dreams
Best service we've had for a while
We were welcomed at once without being pressured and quickly helped to find exactly what we wanted. The whole process was very easy. We will be back when we need to.
Very good
Very good! A slight issue with delivery; apparently someone else was having a delivery in the same apartment block, and van was parked inconveniently, unbeknown to us, but was resolved.
Bed itself good, and the store was very helpful.
Great mattress great price.
Good staff who showed us all the options available before we made our minds up.
I really felt looked after
I really felt looked after. Enjoyed the whole experience. My only criticism is beds are so high now. Nearly have to pole vault into them. So comfortable though.
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