We were so pleased with the time that Bethany took with us in the Newbury store to make sure we were making the right choice of bed and mattress. The delivery team were first class in keeping us infor... See more
Location
Switch locationUnit 1A, Newbury Retail Park, Pinchington Lane, RG14 7HU Newbury, GB
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See what reviewers are saying
Lovely experience in Newbury store - we knew what we wanted but weren’t aware there were lots of other options available. Retail staff were so very patient and attentive with us, even when we changed... See more
From purchase to receipt it couldn’t have been better. The experience in the store of choosing the correct mattress was definitely correct as we’ve never slept better. It was delivered exactly as plan... See more
Simply put, quick, convenient, painless, and good value for money. Bought a bed from Bensons for Beds, was a really bad experience (still haven't received the bed I ordered and paid for almost 3 month... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1A, Newbury Retail Park, Pinchington Lane, RG14 7HU, Newbury, United Kingdom
- 01635 945279
4.9
Excellent
173 reviews
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Ottoman storage Bed for guest roomCame into the shop wanting to buy a bed…
Came into the shop wanting to buy a bed last minute before xmass. Gentleman in the shop was very approachable and friendly. He knew a lot about beds. He made time to go through with several bed options online and in the shop. He allowed me to try some to check how comfortable they were. Excellent service would highly recommend Dreams shop in Newbury. Bed was delivered on the 21st just before xmass. Bed was assembled by a professional team. We were given a fantastic service from ordering the bed to delivery and assembly plus after service. Well done for a fantastic service .Keep up the good work
14 December 2023
Very friendly staff who knew about the…
Very friendly staff who knew about the products. Angelika was very good at understanding what I was looking for.
30 December 2023
Unprompted review
Great to have a local sales showroom…
Great to have a local sales showroom with a fantastic range of matresses. Sales staff were friendly and knowledgeable made choosing a nee matress lass daunting.
27 December 2023
Unprompted review
Leo at the Dreams store in Newbury was…
Leo at the Dreams store in Newbury was extremely knowledgeable, helpful, kind and friendly. We were given plenty of time to make a decision, an overall perfect experience, with an excellent price with additional discount. I can highly recommend.
26 December 2023
Unprompted review
A very enjoyable experience
A very enjoyable experience. Professional help from the start, no pushy sales pitch, offered many choices and excellent pricing. Purchased a bed that day. Highly recomend a visit.
25 November 2023
Super end to end service, from Sales team through to the Delivery team…
The Sales woman in our local branch (Newbury) was super. Enthusiastic and knowledgeable, and very customer focused.
The Delivery team were also professional, friendly and communicated the delivery slot well.
16 November 2023
Good experience!
Welcoming and friendly team, big selection of mattresses and 100 days of guarantee return gives some peace of mind. I know you can never be sure of your purchase just by laying down on a mattress for 5 minutes but at least trying it before buying it gives you some confidence!
18 November 2023
Unprompted review
I got exactly what I paid for
I got exactly what I paid for, and it was in very good condition.
7 November 2023
Brilliant service
Brilliant service from store to delivery. Didn’t feel pressured in store - only felt supported to find the right mattress for our needs. At no point were we steered to anything more expensive. Mattress delivered on the day promised by the most lovely team who made sure we knew how to care for our new purchase. What’s not to love?
17 November 2023
Leo at Newbury store very professional…
Leo at Newbury store very professional and knowledgeable pleasant to chat with
Well done Leo and thanks for order
29 October 2023
Unprompted review
I'm delighted with the delivery speed…
I'm delighted with the delivery speed and quality. I've got my mattress within a week. It was well-packed and delivered directly to my room.
21 October 2023
Very good service did everything as…
Very good service did everything as planed.
Couldn't believe how easy everything went.
Would recommend to anyone
28 October 2023
Outstanding customer service
The service received felt like a small independent shop. No pressure to purchase anything. Everything was really well explained.
Really knowledgeable assistants. All in all a relaxing experience
21 October 2023
Unprompted review
My visit to Dreams, Newbury
My recent visit to the Newbury store exceeded my expectations. I felt I was sympathetically and professionally guided into making the right decision for myself. Thank you very much.
17 October 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bed had scuffs on drawers
19 October 2023
Reply from Dreams - Newbury
Good morning Lorraine
Thank you for your review. I am sorry for the issues you have had with your drawers.
I can confirm that we have emailed you with a suggested resolution to the matter. I hope that you will find this suitable.
Should you need any further help or assistance, please do not hesitate to contact us.
Many thanks
Peter
Excellent help from start to delivery…
Excellent help from start to delivery great team work all round
5 October 2023
Good service in the Newbury store
Good service in the Newbury store, bed delivered on time, great guys put it together, overall a good experience. Bed lovely
8 September 2023
Davetherave
Great product, great service and the delivery of new and collection of old was so good.
9 September 2023
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