It was a very relaxed atmosphere the staff were friendly when we entered. The young lady Rhiannan who took care of us was very helpful. We went on the special bed and then we were shown recommendation... See more
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See what reviewers are saying
Diane was so helpful and listened to our remit , very thorough showing us lots of options never hurrying giving us plenty of time to make our decision.
Maidstone single firm £300 GB Paralympics mattress needs topper for side sleeper good sleep straight away ribs achy for a few days then used spare duvet over topper and had great comfortable sleep 2... See more
Tony at the Royal Quays, Newcastle branch was extremely helpful, knowledgeable and friendly. He greeted us warmly, then advised us on various options and yet gave us time to consider our choices, even... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 22 Royal Quays Outlet centre, NE29 6DW, Newcastle, United Kingdom
- 01915358267
4.8
Excellent
149 reviews
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from having a fantastic experience at…
from having a fantastic experience at the begining im sorry to say the after service is not as good.
First bed delivered faulty. customer service team tried to charge me again for delivery only when i disputed they removed charge.
Second delivery same issue faulty bed . Customer service team lacking in customer service or compassion. Very disappointed .
26 October 2021
Unprompted review
Reply from Dreams - Newcastle
Good afternoon Ivan
Thanks for leaving us your review. We are sorry to hear of the issues you have had with your item and understand the frustration and disappointment this has caused you.
I tried calling earlier to discuss this but sorry I missed you. I have however emailed you separately acknowledging your dissatisfaction with the service you have received and provided more information about a resolution that's in place to remedy this for you.
This also contains my direct details and please do let me know if I can help with anything else.
Many thanks
Stephen
I received exceptional customer service…
I received exceptional customer service from the moment I stepped into the store. My chosen adjustable bed was demonstrated and I was able to test my chosen mattress. The experience was just as it should be.
16 October 2021
Unprompted review
Excellent customer service
18 September 2021
Unprompted review
Happy with new mattress
Good in-store experience and the new mattress was delivered as scheduled / expected. Very friendly and helpful team.
29 August 2021
Unprompted review
Really great service
Really great service with attentive staff who knew how to help and support us with our decision making process. Thank you Diane and Chelsea from North Shields
23 August 2021
Unprompted review
Over 3 months wait
I bought and paid for a bed and mattress at the beginning of October and just received, for the second time, a text message to say they won't be delivering. They said an explanatory email had been sent. I've received no emails. I am a seriously unhappy customer now and want a full refund. Update: I have been in touch with the company today and cancelled, refund promised. And yes I have checked my "spam" box etc for messages and there's nothing there. The individuals I have been in touch with have been faultlessly courteous and helpful, it must be said. Final update: my refund has been received. Matter closed.
22 December 2020
Unprompted review
Reply from Dreams - Newcastle
Hi Sue.
I am very sorry for the delay in your bed and the associated inconvenience this has caused. In common with manufacturers across the UK, our suppliers have faced disruptions to their supply chains as they cope with the challenges of a global shortage of some raw materials. When production is complete, the container ships are then struggling to get berthing slots as UK ports are clogged up with unprecedented volumes of Covid- and Brexit-related imports.
We are meticulous in letting customer know of any changes as soon as we are aware of them. I can see we emailed you most recently on 5 December and again on 22 December. I am sorry if you have not seen these. Is it possible they have gone into your junk mail box?
I have tried to call you to discuss the matter but there was no answer. If you could please email me on pl33@dreams.co.uk, quoting reference #306137, and let me know a more convenient time for me to contact you. I will be happy to look into this situation for you.
Many thanks
Peter
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