Dreams - Nottingham Castle Marina Reviews 

From walking thru the door to rhe delivery of our new mattress was excellent. The sales person was patient and knowledgeable the ordering simple and the delivery brilliant

2nd bed from dreams as I’m getting married and needed a bigger bed so just went for the king size.
Brilliant bed, again and mattress. Sold by lovely and knowledgeable staff.
Great delivery and assembly.
Great job, thanks.☺️

The staff in store were brilliant. I can’t remember the guys name but I think it was Dennis, he was so helpful and friendly and extremely patient.
No hard sell and left to make my decision without feeling pressured.
My mattress is amazing!!
Delivery lads were great. Friendly,polite and respectful of my property.

Had several mattresses of Dreams over the years and always good service , however we have just taken delivery of a Duvan bed and mattress and the quality is shocking on the actual bed . It was left for me to unpack and assemble otherwise it’s an extra £60 😯. As I assembled it the quality was obvious. A poor built weak frame , A wheel missing only 7 supplied and not 8 . The duvan draws didn’t close flush , underneath was black plastic sheeting like you would have on a car boot sale , it was stapled all the way around in a messy sequence. The 2 plastic clips supplied to keep the 2 half’s together are a very poor design and could not be used so the bed moves . Probably the poorest quality bed i have ever seen 😃 The Dreams team did not disappoint and was quickly and efficiently in touch offering to replace with a better option , Rayanan at Nottingham castle marina was fantastic at listening to to me and sorting out a replacement but Also was Faye in Customer services who called and emailed to offer support and other options . Therefore I give Dreams a 5 star for excellent customer services and acknowledging my issue very fast . I look forward to my new delivery in 3 weeks time . Thank you Reannan and Faye you are a credit to your company

Fantastic service, Ussama was super friendly and helpful and his expertise helped us determine which mattress to buy. Thanks again!

Very happy to have purchased from dreams Very friendly and not pushy salesman. Gave us plenty of time and types to look at,and gave excellent details of each thanks brian

We visited the Dreams store and tried various mattresses without any pressure to buy. We did the sleep test to see which mattress was best for us. The only reason we didn't buy in store it was because the one we choose, it wasn't on offer. After a few weeks, we bought online cheaper and delivery when it suited us.

Friendly service in store

Good service within the store. Plenty of choice swift and efficient delivery.

The service was excellent, the bed is very comfortable

Nice helpful people

Good delivery

Staff very helpful. Went above and beyond to keep to original delivery date.
Happy with delivery and all the staff we came across.

We went to have a look after having the best night’s sleep following an overnight stay in a hotel. The lady welcomed us into the store and asked if we needed any guidance. We explained our situation and admitted we had no idea where to start.
She got us going with the bed test scan, which gave us some useful results. I can confirm we then spent the next two hours testing beds, calling our daughter to measure various walls in the bedroom, and narrowing things down until we finally agreed on the right bed.
The sales team were incredibly patient and happy to answer all of our questions. Safe to say we’ve bought the best bed ever and haven’t looked back.

Great service from the moment we entered the shop to delivery.

Can't complain at all with how things have been going.

Using the mattress matching service and giving us time to select the right mattress.

Delivery guys were great when here. Note you have to pay extra for mattress to be delivered upstairs

I’d been searching for a firm mattress, and this one really stood out—especially because I’ve never got on with memory foam. The addition of the wool layer was a big plus for me.
My only regret is not choosing the option to have it delivered to the bedroom; getting it upstairs on my own was definitely a challenge!
A special shoutout to Amanda at the Nottingham store—she was fantastic. Friendly, knowledgeable, and full of helpful advice. Thank you, Amanda, you’re a true star!

The service I received was very good.....
Both from the staff in the shop and the delivery men.
The bed I chose in the showroom was better than expected, it gave me a good nights sleep from the very first night I slept on it.

Saw and tried the bed on the 1st January 2026 and the bed was delivered on the 14th January.

I keep coming back! I bought a mattress from Dreams over 8 years ago and they were the first ones that came to mind now I’m due an upgrade. We were greeted, give ample time to browse and were gently asked if we needed any help. Rhiannon was great. She introduced us to Sleepmatch which scanned our bodies and gave us recommendations on our best mattress options. She went through all of those recommended but we ended up back with the first option which was one from the Tempur range. Rhiannon was able to arrange delivery for a week from the order date which we thought was super quick. Great service, friendly and extremely knowledgeable staff. There’s nothing better than a good nights sleep and Dreams are the place to go for your new mattress!

À mattress for the rest of my life

Cameron at Nottingham was very patient and professional and made it very easy for us to make a choice for two new matresses. Excellent service. The items arrived on time and the delivery staff were great and very helpful