Dreams - Nottingham Lady Bay Reviews 

Brilliant experience all round. Rashon is a legend!

Very well looked after

All staff very helpful and didn’t make us feel pushed for a sale like some other companies do. Would definitely recommend to family and friends and would use again.

It was a really nice experience to visit the the store. The store is neat and clean, the staff is friendly and knowledgeable. Would definitely visit the store next time and recommend it to others👍👍

great shopping experience . keep up the good work

The sales person greeted us in a very friendly and polite manner and even offered us all (2 adults 2 children) a drink. He took his time to listen to what we wanted and after he asked us several questions regarding height, weight and sleeping position he had a very clear idea of which mattresses to show us and for us to try (he even gave us both a comfy pillow whilst trying them). We are very happy with the one we chose and also the ottoman bed that he helped us pick out moments before. All in all he was very helpful and knowledgeable during the whole process. We now cannot wait for it to arrive.

Dreams at Lady Bay Retail Park, Nottingham. Very knowledgeable staff and wide range of affordable products and extra services associated with buying a bed such as disposal if old mattress and frame. A very good experience in buying a bed. Recommend highly.

Fantastic Service
Great bed, superb mattress. The service, from purchase to delivery, was fantastic. Flexible delivery dates and communication regarding delivery time was very helpful. Delivery team were brilliant.

Wonderful service from Dreams. Lovely mattress, very comfortable. But if you are looking for something to reduce the night sweats - this doesn't work.

Visited store and was attended by Judy who took me through the selection process but I couldn’t decide what to buy. I am disabled and was worried about spending a chunk of change on a mattress which wasn’t comfortable. Judy was really helpful and didn’t look disappointed at the lack of a sale.
I returned three months later specifically because she was so helpful, met Roshan and he passed me to Judy despite probably missing out on commission.
Bought base, mattress, pillow etc and am really looking forward to delivery in five days.
Excellent service, brilliant staff, Judy and Roshan are a credit to Dreams and should go far (Nottingham store)

First Class service at the Dreams shop in Nottingham. Very impressed by the Sleepmatch device.

Excellent service. An assistant approached us as soon as we arrived and was very attentive in helping finding the perfect mattress. The normal few mattresses were ridiculously expensive and we nearly walked away at that point but once we explained that we wanted a more reasonably priced one a good match was found. Still £1000! Delivery and collection of our old mattress was excellent. Only had to wait 3 days. Delivery men were extremely polite and helpful. I do feel that with a £1000 mattress removal of your old one should be included in the price. Most importantly new mattress is super comfy

Exceptional customer service.
Judy & John were fantastic. Knowledgeable, friendly and very welcoming. No pushy sales and upfront with information. Really happy with the sale and customer experience. Highly recommend Dreams @ Lady Bay Nottingham. Thank you.

A nice easy experience got exactly what i wanted for good value.

An 08.00 am call to be told of delivery time; a delightful surprise to be told of an early morning delivery.
Prompt arrival. Told where bedroom was, so guys put on over-shoes, and took mattress up stairs. A small house so I waited outside in the garden, as no masks being worn other than mine. Quick re-appearance with old wrapped mattress, Told to give two hours before making up the bed as item sprayed, and requiring time for it to wear off, once unwrapped.
They closed the gate I had opened to allow their entry, and they left with thanks.

Exceptional service from both the derby and the Nottingham stores. John was our point of contact at Nottingham (Lenton lane). Very helpful and so where all the staff involved start to finish. They have detailed product knowledge and it shows. The service was exceptional right down to the last delivery driver leaving!

Roshan had outstanding knowledge and went above and beyond efforts of other sales assistants in the store.

We would absolutely return to Roshan if we need to purchase any further matresses or beds

Very good service, the guys looked after us and made sure we were happy with everything before leaving.

Friendly staff, great way of narrowing down the right mattress. And a much better selection than the "bed in a box" competitors!!

Having happily taken £3158 off me for a new mattress, bed, and pillows - 18 months later they have absolutely no interest in helping with an issue, even after the technician they sent out made an official report of, and I quote "THE LAY TEST SHOWED THE
MATTRESS IS NOT SUPPORTIVE." as per their official document.

We purchased a Tempur cloud mattress with an Ottoman based, Tempur pillows and mattress protector in August 2020. 18 months later I can no longer sleep on the mattress without causing myself significant back problems, the mattress has lost all support right in the centre where my lower back sits. It's that bad I currently have to sleep with a pillow under my bum to stop me from sinking into the bed. (I am 13st if it matters)

I called dreams customer service to explain the issue who then sent a technician out to inspect the bed. The report came back stating that the bed had sunk on the dip test 10mm which was within the 20mm tolerance, however, the "lay test" showed that the mattress wasn't offering support. I had assumed this would result in some action being taken, I was wrong. I ended up recording the phone call to customer services because I couldn't believe what I was hearing, some lady just stuttering and making up excuses and again I quote, "Although it isn't supportive we need to understand if it's within tolerance". So by Dreams' own definition, a mattress doesn't have to offer support, it just needs to be within tolerance - which is subjective. I was also informed by the same lady that the technician had "clicked the wrong button" on the report and the mattress was fine, she assured me this was the case until I pointed out that the technician had typed this report with free text, not ticked a button - she was just outright lying.

I disputed that the mattress was acceptable and they sent a second technician out, who also confirmed that the dip test was within tolerance but now explained to me that a lay test is pointless on a memory foam mattress as it's subjective. He couldn't tell me what he was even testing for - it was total nonsense. He just advised that next time I buy a firm mattress.

I am now left with a £2200 mattress that isn't fit for purpose, my £200 10-year-old Ikea mattress is infinitely more comfortable. I sincerely hope that no one else falls for this sales b******* and just buys a cheap mattress because 18 months down the line, the mattress you thought you were getting for the next 10 years will not be what you end up with.

I was also promised a call back from the manager, which was over a week ago, and I have not heard anything.

Please, avoid this company.

UPDATE - The next steps were to tell me that Dreams aren't going to do anything about the issue. Although a technician they sent wrote on the report that the mattress isn't supportive, this alone isn't enough to prove a fault.

Emma informed me that "A lay test on its own wouldn’t prove a fault with a mattress." so you have to ask yourself, what is the point of a lay test? You tell me. Absolute waste of my time and 2 days spent at home waiting for technicians to arrive.

As before, please, whatever you do, avoid this company.