Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... See more
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... See more
Extremely helpful from start to finish, Scott met us promptly, got us set up with the "Dream Machine", took us over numerous options, we left to do our own research before returning to close the d... See more
Company details
- #44 of 117 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, United Kingdom
- 01752874174
4.9
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Experience and Delivery…
Great Customer Experience and Delivery Driver very helpful.
6 March 2026
The delivery and assembly guys.
The delivery and assembly guys.
Assembled as and where we wanted and left everything tidy. Jason and Ash as I remember.
1 March 2026
New mattress.
The new mattress was delivered and put on my bed by the crew at the time they said. Since then I have slept better then I have for years.
24 February 2026
Very good service
20 February 2026
Prompt delivery x unfortunately they…
Prompt delivery x unfortunately they didn’t have time slot to put my bed together x
22 February 2026
Dreams Plympton
Dreams Plympton
Callum was extremely helpful purchased a single Sealy mattress
18 February 2026
Unprompted review
The staff in the store were really…
The staff in the store were really helpful and answered all my questions so I got the correct bed for my needs. The delivery men were on time and also very polite and helpful
6 January 2026
Great customer service and delivery…
Great customer service and delivery very good
Bed is perfect
6 February 2026
Great matress
Great memory cool matress buying was easy with Dreams and delivery and recycling old mattress was grat could not be better.
30 January 2026
Very kind quick and helpful.
30 January 2026
Brilliant company when buying and delivery
The company kept me in touch all the time about the delivery of my mattress. Very well done all round. Thanks
25 January 2026
We were very well looked after there…
We were very well looked after there was no pressure to buy anything but we were provided with all the information on products we were interested in.
25 January 2026
We ordered online it was quick and easy…
We ordered online it was quick and easy and we're kept updated and informed by Dreams team, delivery of our purchase which was an ottoman was in perfect condition delivered professional by two really polite and cheerful delivery men which I must say is not always the case with some firms.
24 January 2026
understanding my requirements
understanding my requirements, delivery on time and professional
23 January 2026
Callum at Plymouth Dreams
Callum at Plymouth Dreams was so helpful and knowledgeable about the products he was selling. He clearly knew his stuff. Callum was so helpful especially as we were shopping with two small children.
Thank you Callum for all of your help!
18 January 2026
Unprompted review
Extremely helpful from start to finish
Extremely helpful from start to finish, Scott met us promptly, got us set up with the "Dream Machine", took us over numerous options, we left to do our own research before returning to close the deal.
Delivery men well mannered, efficient and got the job done in good time, with adequate care and attention taken to avoid potential damage along their way.
All in all a perfect experience. Dreams come with my highest possible recommendation!
17 January 2026
First Class.
From the start we were treated like human beings and did not feel pressured at all. The advice we were given was first class. Well done Dreams.
14 January 2026
Unprompted review
Great experience at store
Great experience at store. Lovely staff, and very helpful. Tested out all the mattresses, no pressure to buy, but we did, offered drinks while we took our time and tested the mattress firmness we needed. We have the 100 day mattress exchange, but hopefully won’t need to use it, all in all, would definitely use Dreams again, even delivery guys were great. Thanks to all at the Plymouth branch and Happy New Year
4 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.