Dreams - Plymouth Coypool Reviews 

364
TrustScore 5 out of 5

4.9

Unit 2 Coypool Retail Park, PL7 4FB Plymouth, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... See more

Rated 5 out of 5 stars

Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... See more

Rated 5 out of 5 stars

Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... See more

Rated 5 out of 5 stars

Extremely helpful from start to finish, Scott met us promptly, got us set up with the "Dream Machine", took us over numerous options, we left to do our own research before returning to close the d... See more


Company details

  1. #45 of 117 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #83 of 228 best companies in Bedroom furniture shop
  4. #31 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, United Kingdom

  • 01752874174

4.9

Excellent

TrustScore 5 out of 5

364 reviews

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4.9

All reviews

(364)

15,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Firstly

Firstly, there was no trouble exchanging my mattress, the company was very helpful, and explained the process of collecting and delivering the new mattress. Nothing was too much trouble for them. The men Jason and Josh who delivered my mattress was very friendly and helpful, and phoned me with the time they would be arriving.
Would recommend Dreams to anyone if the are looking for a bed x

19 July 2025
Rated 5 out of 5 stars

Brilliant all round

Friendly staff and brilliant delivery people cannot fault them.. covers on shoes contacted to let me know what time .. all great ..Thanks very much

20 July 2025
Rated 5 out of 5 stars

The lady was extremely helpful in…

The lady was extremely helpful in getting us everything we needed and then the ordering was simple and everything turned up on time and assembly only took the delivery guys 40mins. Was very impressive

4 July 2025
Rated 5 out of 5 stars

Excellent

Excellent, knowledgeable staff. Not pushy which was great.
Would definitely recommend shopping at Dreams for your next matress.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

flawless process

I had a fantastic experience with Dreams from start to finish. The entire process was seamless and stress-free. The staff in store were knowledgable, patient and really helped me find my perfect mattress suited to my needs. There was no pressure - just honest advice. The team arrived on time and handled everything with care. Would highly recommend.

24 May 2025
Rated 5 out of 5 stars

What's not to like

What's not to like? Staff are approachable, polite and very helpful without being pushy. Their products speak for themselves, superior quality and reliable.

18 May 2025
Rated 5 out of 5 stars

Exceptionally impressive store

Exceptionally impressive store, fantastic service by Razham-loan a very knowledgeable young man who knows what is what….
Fairly pricey but exceptional quality and out shone the other stores in Plymouth. We paid £149.00 for one pillow and our mattress was in the sale at £1400.00 so take your bank manager with you lol.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Very nice welcome from the staff…

Very nice welcome from the staff member, Good clear information about the variety of Mattresses available.
Friendly manner and courteous.
Would recommend visiting the store.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Mattress purchase

Great experience, made welcome and not pressured at all to purchase. Good choice of products and very helpful staff member.
We felt like valued customers on our first visit and were offered a hot drink whilst our order was sorted out
Quick delivery time was offered

2 May 2025
Unprompted review
Rated 5 out of 5 stars

We had a fantastic shopping experience…

We had a fantastic shopping experience with Dreams. The sales person was extremely knowledgeable, helpful, and made the whole process easy and enjoyable. We’ve now received our new bed and absolutely love it! The installation team were excellent — efficient, tidy, and very professional. They dismantled and took away our old bed and set up the new one perfectly. A big thank you to the whole Dreams team in Plymouth for such great service from start to finish!

20 March 2025

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