We popped into the Portslade branch of Dreams to look for a new mattress and found the whole experience to surprisingly relaxed and enjoyable. (How often does shopping mean lying down and relaxing... See more
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Great choice, helpful staff and no rush to make a decision. The showroom is well laid out making browsing easy. Harrison was super helpful and set us up on the sleep mapping machine to help us in our... See more
The store is well laid out, clean and smart, and has a very good range on display. On both of the occasions we visited the showroom the staff were particularly impressive…being friendly, polite, k... See more
Attentive and helpful colleague who gave us space to make our own decision, but there to answer the questions we had. By visiting the store personally able to try the products before making a choice.... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
91 Fishergate Terrace, BN41 1PH, Brighton, United Kingdom
- 01273023328
4.9
Excellent
226 reviews
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Experience in store was great and the…
Experience in store was great and the delivery guys did a great job.. all in all excellent work!
25 March 2025
Good customer service,got a new…
Good customer service,got a new mattress reasonably priced, also paid for Saturday delivery,room of choice and disposal of my old mattress.i was served by a lovely sales assistant called Martin.
27 March 2025
From beginning to end great service
From beginning to end, fantastic service. Real attention at the store in Portslade- what a great team!
And on the day- really efficient and kept me informed. And the bed is soooo comfortable.
19 April 2025
New bedframe
Having need to buy a new bedframe, I ordered a new one and delivery was arranged.
The crew who arrived on the day if the delivery were polite and completed the required actions very quickly. They removed all the packaging for the new bedframe and helped put the mattress in place.
7 April 2025
11/10 happy with my purchase and with Guy,part of staff ,from Dreams based in Portslade
The experience what I had with the staff in shop was amazing,Guy was extremely helpful and he found the best choice for me and my partener . Thanks to Guy we found our incredible bed,"our dream bed" with the most comfortable mattress and 2 bed sides cabinets that are matching perfectly with the bed. Thank you so much Guy,now I can not wait for all our items to be delivered and have a great and relaxing sleep. Thanks Dreams for having such an helpful and wonderful people and amazing products!
5 April 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor behaviour from the delivery crew
The bed is good, however, the behaviour of the delivery crew was unhelpful and rude.
6 April 2025
Reply from Dreams - Portslade
Good Afternoon Dr Kaninika Basu-Saha,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you were not happy with the service received on delivery. So I can assist you further, I have sent you an email to find out some further details.
I look forward to speaking with you soon.
Many thanks,
Faye
Quick expert service
Quick expert service. The selection and ordering process was made easy by Steve at Portslade and our old mattress was taken out in seconds and the new one swiftly put upstairs.
Sleep quality now much better and an annoying ache in my hip is rapidly disappearing.
4 April 2025
All round good exeperience
Matress testing machine instore is very useful. Excellent customer service in store. Delivery was done on time and well.
23 March 2025
Great Experience Would Recommend
We had a great experience buying a new bed at Dreams Portslade. The staff were really helpful and friendly. We are so happy with the bed they helped us choose.
27 February 2025
Excellent customer service
Excellent customer service; welcoming, polite, informative but not pushy, gave us time and space, very patient. The delivery was exactly as predicted. All great thank you.
14 March 2025
Dreams Team
The staff gave me a warm welcoming. They very knowledgeable and friendly. There is a machine that is finding the right mattress for you. I had plenty of time to choose the bed frame and mattress.
14 March 2025
Excellent advice when purchasing and…
Excellent advice when purchasing and not rushed or pressured into buying. Delivery was on time and no problem even though the very heavy bed had to be delivered to the second floor. I was shown how to operate the electric bed and all packaging taken away. I’m happy
21 February 2025
Professional service
Professional service, not pressured, very knowledgeable and really happy with our purchase.
1 February 2025
my Ottoman bed is amazing
My new bed is great, very comfortable and just the right height for me to get on and off. The men that put my bed together were great, respectful of my home explained how the bed worked and what to do to hold the bed up.
6 February 2025
Highly recommend
Great service. Delivery was when it was convenient. Arrived well packaged.
5 February 2025
Dreams ticked every box
Dreams ticked every box. Great customer service, delivery time quick, clear communication and good value products. Good 100 day guarantee on the mattress. What’s not to like. Also very important to be able to go to a showroom and try out some beds.
29 January 2025
Very happy with the purchase
Very happy with the purchase. Excellent service, and very helpful in the showroom (Guy). It was great to be able to view the products with only assistance when required.
2 February 2025
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