We popped into the Portslade branch of Dreams to look for a new mattress and found the whole experience to surprisingly relaxed and enjoyable. (How often does shopping mean lying down and relaxing... See more
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Great choice, helpful staff and no rush to make a decision. The showroom is well laid out making browsing easy. Harrison was super helpful and set us up on the sleep mapping machine to help us in our... See more
The store is well laid out, clean and smart, and has a very good range on display. On both of the occasions we visited the showroom the staff were particularly impressive…being friendly, polite, k... See more
Attentive and helpful colleague who gave us space to make our own decision, but there to answer the questions we had. By visiting the store personally able to try the products before making a choice.... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
91 Fishergate Terrace, BN41 1PH, Brighton, United Kingdom
- 01273023328
4.9
Excellent
226 reviews
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Great staff
The staff were very welcoming and helpful. I was assisted with every aspect of buying a new bed. Even the installation went smoothly. I would have no hesitation in recommending Dreams in Portslade. Well done to all the team.
1 February 2024
Very fast delivery and good own staff…
Very fast delivery and good own staff delivery men
26 January 2024
Excellent Service
The service we received from Ben at Dreams Portslade was excellent - he helped us find our perfect mattress and we love it :)
22 January 2024
Excellent service - smooth and helpful
Benjamin at Dreams in Portslade did an excellent job helping us to choose a right mattress for us. He gave us all information we needed, recommended good options, run the sleeping machine for mattress match for us, even helped to take our baby pram upstairs. We felt we had all the time and information that we needed to choose the mattress. On top of that we got some hot drinks, insurance and free mattress cover.
Delivery was very good too (which is quite rare as our flat is in a tricky location) Jamie and Gerard delivered the mattress first thing in the morning, brought it up to our flat and all the way to the bedroom. They have installed the mattress so we didn’t need to do any lifting. Also they took the shoes off to keep our carpets clean.
Overall, we are very satisfied with the level of care and service from the team at Dreams Portslade. Thank you guys!
4 January 2024
Unprompted review
Friendly staff and plenty of options
Friendly staff and plenty of options available to try and look at
30 December 2023
Unprompted review
Very helpfull in the store found what…
Very helpfull in the store found what we wanted mixed and matched the matteress and bed good delivery
13 December 2023
We will always be grateful…
We will always be grateful for the efficiency and friendliness of the two-man team responsible for removing our old bed and erecting the new one! As one of us is confined to a wheelchair, the help saved us a lot of worry
15 December 2023
Great experience
Great experience. I would highly recommend. The staff were super patient and helpful as we visited on more than one occasion before making a decision. There was no hard selling and the mattress is splendid.
The team inside the showroom were extremely accommodating and polite.
15 December 2023
No high pressure sales salespeople
No high pressure sales salespeople. Our salesman remained "distant" until we wanted to talk about a bed.
A spacious showroom.
Very extensive selection.
Delivery was excellent. Friendly, on time and very helpful.
No complaints
10 December 2023
Helpful staff made it easy and fair…
Helpful staff made it easy and fair price will buy again very pleased
30 November 2023
Good service and prices
Good service and selection of beds and mattresses, and a friendly team!
18 November 2023
Unprompted review
Good advice and friendly staff
17 November 2023
Wonderful experience from purchasing…
Wonderful experience from purchasing through to delivery, friendly no pushy salesmen in store, bed was delivered on time and the delivery people were very courteous, bed is very comfortable, highly recommended
3 November 2023
Excellent service
22 October 2023
The assistant was very helpful and I…
The assistant was very helpful and I think was too much trouble he even made me a cup of tea very nice young man great help and that's why I made my purchase showed me the best mattresses for me I was very pleased he couldn't have been more helpful
21 August 2023
Unprompted review
Great service!
Staff were friendly and efficient. Not too pushy. The mattress I chose is very comfortable and I sleep well on it. I am not at all keen on the waterproof mattress cover though as it makes you sweat so much! Delivery was less than a week to wait. A good service all round.
12 August 2023
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