Dreams - Portsmouth Reviews 

160
TrustScore 5 out of 5

4.9

Unit 2c Ocean View Retail Park, PO3 5HH Portsmouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Genuinely helpful & friendly personal service from Niamh (pronounced like Neeve). Also a pretty good deal and products from Dreams. Happy with the whole experience. The constant sales and the scientif... See more

Rated 5 out of 5 stars

We came into the Portsmouth store looking for a new mattress for our new home. Shannon advised us and took us through a sleep match assessment and discussed suitable mattresses for myself and my partn... See more

Rated 5 out of 5 stars

Shannon at Ocean Retail Portsmouth was superb from start to finish. We came away with what we came looking for. Very happy and will be a restful 💤

Rated 4 out of 5 stars

We loved the bed fitting machine, quickly identities best mattrsss and pillow guidance. Only negative was we had to wait to be served as only 2 salespeople


Company details

  1. #44 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #82 of 227 best companies in Bedroom furniture shop
  4. #30 of 84 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2c Ocean View Retail Park, PO3 5HH, Portsmouth, United Kingdom

  • 02382128791

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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4.9

All reviews

(160)

14,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and communication

Great service and communication. All of the team in store were great.
Do what they say they’ll do. Delivery team keep you updated. Great bed at a great price. Thank you

8 October 2023
Rated 5 out of 5 stars

Sweet Dreams

The delivery men were really good, they took their shoes off without being asked and the delivery/collection of our new/old mattress was made without any fuss. Brilliant. The salesman in the shop made everything very simple without being pushy. Many thanks.

15 August 2023
Rated 5 out of 5 stars

Good customer service

The company was flexible in changing delivery dates when needed, they kept in touch confirming the change and nearer the date of delivery. the delivery was on time as promised and the delivery staff were efficient and fast in setting up the bed etc.

16 June 2023
Rated 5 out of 5 stars

The amazing harry!

Harry who attended to us was amazing! knowledgeable helpful respectful had a great sense of humour.

We didn't know what kind of mattress to look at and within minutes he had us choosing between a couple of options and we found it really easy to decide and buy.

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service in Portsmouth store with…

Great service in Portsmouth store with choosing a suitable replacement mattress. Mohammed was very knowledgeable in identifying a good fit. Delivered on time and plenty of updates via phone when they would arrive. Very happy with the service of both Teams.

19 November 2022
Unprompted review
Rated 5 out of 5 stars

Definitely worth the money

The moment I stepped back into the Ocean Park store, the manageress recognised me, remembered my name and welcomed me in, and asked what was I looking to purchase, I said my new bed, she showed me to the sleepmatch bed, did the trial and come out with so many beds to literally try out, I wittled it down to 3 mattresses, then finally down to the one I eventually opted for, then I was asked as to what type of base I wanted, and then shown the various types, made my selection and finally getting to the headboards, I felt in good hands with her, she was helpful, very knowledgeable of the products on show, friendly and approachable yet professional, her name is Athena, if I need anything else to do with beds then it's Dreams I'll be returning to, hopefully Athena will be there too. Since being in reciept of the bed, it's so comfy, that some mornings I struggle to get out of it.

11 October 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant staff inside the store

Brilliant staff inside the store, very helpful and friendly, gave me a bottle of water and a few laughs aswell as a really good price on my mattress/pillows. Really happy about this and can't wait to go to sleep!

12 September 2022
Unprompted review

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