Great adjustable bed. Delivered on time by a professional team who assembled the bed and gave a full demonstration of how to use it. They spent time with me before starting to assemble and put the bed... See more
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Staff in store were super helpful, polite and not pushy. Everything was delivered as they said it would be and the delivery team were simply excellent. Bought everything in the sale….so all in all a g... See more
Great service. We went to the dreams mattress shop in Potters Bar. Lanre was very knowledgeable about the mattresses, bed frames & pillows. He was ever so patient with us going back and forth to diffe... See more
Jamiel was very friendly and very attentive. Second time coming into store and he was for the 2nd time very helpful. Also another colleague was helpful upon collection on 16.03.26 im afraid we didnt c... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
195 Darkes Lane, EN6 1BW, Potters Bar, United Kingdom
- 01707909373
4.8
Excellent
175 reviews
Asks customers to review
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Staff were helpful
3 October 2025
Very happy the service at the shop in…
Very happy the service at the shop in Pottersbar was excellent. The delivery was good the product was good recommend to everyone thank you for the amazing Service
21 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
What was wrong
What was wrong? The wooden boat bed that delivered? It wasn’t the same colour as shown to us on your screen and in your shop we wanted a lighter but it is what it is now it’s been done.
19 September 2025
Reply from Dreams - Potters Bar
Good Morning Silvanna
Thank you for your review. Thank you for taking the time to speak to me today, I am very sorry again that you were not happy with the colour of the bed that arrived to you, but I am glad we have been able to find a resolution for you.
Kind Regards
Nick
Great punctual and professional…
Great punctual and professional service. Very respectful of environment they were delivering too.
18 September 2025
Excellent.
Good service and knowledge in store. Delivery time and the guys were excellent.
30 August 2025
The delivery men polite and careful in…
The delivery men polite and careful in the home.
11 August 2025
Great service
On entering the store in Potters Bar we were asked if we needed any help. Confirmed we wanted to browse first. We were then given the time we asked for. Oliver later approached us to see if he could help. After using the Sleep Match technology he identified the mattresses that would be suitable for us. We were then given space and time to make our own decision. Nice not to feel rushed or pushed into a purchase. Oliver knew his stuff! Thank you.
26 July 2025
Unprompted review
Excellent guidance at Potters Bar…
Excellent guidance at Potters Bar Store. Good delivery too.
25 July 2025
Have bought multiple mattresses from…
Have bought multiple mattresses from Dreams and have always been very satisfied.
19 July 2025
Unprompted review
Nice staff in shop very helpful
Nice staff in shop very helpful. Delivery guys brilliant.The electric Bed was brought for my 91 year old mum it has made a big difference Thankyou
31 May 2025
We had done a lot of research online…
We had done a lot of research online beforehand and had a fairly good idea of what we were looking for. The staff were friendly, helpful and never pushy. Delivery was simple to arrange and arrived on time. After years of sleeping on lesser brand name mattresses, we are both noticing the difference this mattress makes to sleep quality and our backs. We’re very pleased with our purchase.
16 May 2025
Very good choices and prices
Very good choices and prices , very competitive prices and good quality products . Store is very big with multiple beds on display making it easier to chose from
3 May 2025
Unprompted review
From the sales person excellent the…
From the sales person excellent the only bad experience was the parking outside the dreams store in potters bar which is appalling specifically if your disabled
Delivery guys were very helpful the bed is excellent over all a great experience except for parking
25 April 2025
Great delivery
Delivered in the allotted time and the 2 staff were very good with taking my old mattress and bringing in the new one.
2 April 2025
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