Dreams - Reigate Reviews 

113
TrustScore 4.5 out of 5

4.7

7 High Street, RH2 9AA Reigate, GB


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Rated 5 out of 5 stars

We were helped by Ben at the Reigate store. He was knowledgeable, friendly and very patient with us, allowing us to spend as much time as we wanted trying out the different mattresses. No pushing sale... See more

Rated 5 out of 5 stars

Every single concern I had going into this store was quickly sorted by Aaron, the store manager from what to buy and especially for me, disposal of my old bed which I thought would be a huge proble... See more

Rated 5 out of 5 stars

Great staff experience, we did a bed test to find the right types of bed, and we were offered tea / coffee. In addition, the staff gave us space when we were deciding which is great as sometimes sta... See more

Rated 5 out of 5 stars

We had a super service from Dreams Reigate, Kyle was the store adviser who helped find the right bed and mattress for us. He was very thorough and helpful with extensive knowledge which helped us pick... See more


Company details

  1. #41 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 229 best companies in Bedroom furniture shop
  4. #28 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 7 High Street, RH2 9AA, Reigate, United Kingdom

  • 01772374354

4.7

Excellent

TrustScore 4.5 out of 5

113 reviews

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4.7

All reviews

(113)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Walked into the shop in Reigate and was…

Walked into the shop in Reigate and was greeted straight away by very pleasant young lady who was extremely helpful pleasant and knowledgeable was offered coffee and made very welcome
Delivery of mattress was prompt efficient and two very polite young men took away all the wrapping

8 November 2025
Rated 5 out of 5 stars

Convenient location

Convenient location, extremely friendly, knowledgeable and helpful sales assistant, lots of choice when choosing a mattress that suited our needs , wasn't rushed or pushed it to any sale , overall a lovely relaxed experience, would highly recommend

19 August 2025
Rated 5 out of 5 stars

Such a comfy mattress

We spoke to a very helpful young man in store and tried a couple of mattresses. We came home to think about it and ordered online. I was able to choose my delivery date and the two delivery drivers were extremely helpful. My daughter is delighted with her mattress and cannot believe the improvement to her sleep quality.

1 June 2025
Rated 5 out of 5 stars

My whole experience with the Dreams…

My whole experience with the Dreams team was excellent, from the guy in the shop who showed me all the different types ofmettress available down to the delivery team who were on time, very considerate of my property and extremely polite.

25 May 2025
Rated 5 out of 5 stars

Knowledgable, considerate & personable

Lisa at Dreams was knowledgeable, considerate, & personable. At the end of my visit I felt very happy with my choices and the whole process. I would definitely recommend going into a dreams store for you mattress choice.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

A great retail experience .

Attentive, without being pushy, team in the show room. Gave us plenty of time to try all the alternatives available and were available to offer advice when required. Having chosen a frame and mattress the ordering and payment process was hassle free. Delivery could be arranged to suit us. The feedback during the delivery process was excellent and delivery took place at exactly the time and place specified. Clear assembly instructions enabled the frame to be assembled with no difficulty and the overall physical quality of the product was excellent. Every aspect of purchasing a new bed from Dreams Reigate was indeed, a dream, will definitely recommend.

12 April 2025

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