Got the full monthy service using their test bed machine with recommended results, test recommended beds to try by staff (Liz and Baz) and, not least, got a great offer deal. What can I say, I couldn'... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Natalie at Dreams Solihull delivered exceptional customer service when matching me with my Therapur ActiGel Glacier mattress. It is a Dreams own brand product but upon completing the test in store, I’... See more
Excellent sales service from Natalie. Great knowledge which resulted in sale of bed frame and new mattress. Lovely to met Baz, Store Manager for completing the sale. Happy customers
Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Solihull Retail Park, B90 4LD, Solihull, United Kingdom
- 01213683946
4.8
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful. They were not pushy and we worked together to find exactly what we wanted. The bed and mattress arrived on time and the bed was assembled very efficiently. We are very happy with our purchase and we would definitely recommend.
15 November 2024
Natalie initial advisor in store very…
Natalie initial advisor in store very helpful.
10 November 2024
Great service from the Shirley branch
Great service from the Shirley branch. Very friendly and helpful
2 November 2024
The service was excellent at Solihull…
The service was excellent at Solihull store and I’m very happy with my new mattress
11 October 2024
Bed arrived on time
Bed arrived on time, and had nice, polite service from the delivery men.
26 October 2024
Today we went to the Dreams branch in Solihull
Today we went to the Dreams branch in Solihull and met Natalie. We were lucky to meet her. We bought mattress and bed frame. It was a good experience. I haven't received things yet. I will make another review about products later.
13 October 2024
Unprompted review
Excellent service in store
Excellent service in the store. First class information and help from Elizabeth who fully appreciated what we were looking for. Excellent service and attention to detail from the guys who delivered our mattress and couldn’t be happier with the product. Finally getting a good nights sleep.
13 October 2024
I decided to purchase a new bed as I…
I decided to purchase a new bed as I was moving house. I was given very good advice and offered a variety of suitable mattresses, beds and pillows that would best suit me. The guidance I received proved invaluable. The sales team were very friendly and helpful as were the delivery team who set up the bed on arrival. I am now sleeping better than ever on my new bed. I should have replaced my old bed years ago.
4 October 2024
Great experience in store
Great experience in store. Staff (Bridie)could not have been more helpful. I was even treated to a lovely cup of coffee. Best shopping trip I've ever had. Thank you so much.
11 October 2024
Headboard supplied
Headboard supplied, but fitted slightly out of the horizontal level . Otherwise all good.
11 October 2024
excellent and freindly service very…
excellent and freindly service very well pleased was VERY helpfull reccomended
6 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Store experience good
Store experience good - hanks Rachel. Delivery did not go as planned. The actual delivery people were very good, helpful and friendly - not their fault that it went wrong. Having received time slot ( 3 times) it was very unhelpful that this changed several times and resulted in having to travel between locations, more than once, to receive item. Blaming computer for error is 'bit of cop out' Have now changed review from 3 to 5 stars. as service received has been exceptional. Glad to find company who seem to willing to listen and act. Thank you Dreams.
5 October 2024
Reply from Dreams - Solihull
Good afternoon Sue,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear of the service issues you encountered on the day of delivery. I have shared your feedback with our planning team for further review.
I did try to call you to discuss this matter further but as I was unable to reach you, I have sent you an email and I hope to hear from you soon.
Many thanks,
Kishan
Excellent service from ordering service…
Excellent service from ordering service in store , to the delivery of the mattress! Thank you Dreams 😊
8 September 2024
Excelent service
Helpful service in store. Delivered on time with respect to the property
24 August 2024
experience
Several things made the experience good for us;
a) shop was close to where we live
b) sales lady was friendly, competent and knew her products very well
c) they had a machine (forget) the name to help us choose the hardness/softness of the mattress. Also let us try various types of pillow
d) wasn't very long between ordering and delivery
c) delivery people removed our old mattress
d) we've also got a 100 day trial period
We've had brilliant rest, since we bought the new mattress. It's ever so comfortable and warm compared with the previous one.
1 September 2024
The staff that helped me
The staff that helped me. Natalie and Liz at tthe Solihull branch were both knowledgeable and helpful. They listened to my requirements and went above and beyond to ensure I got a bed and mattress delivered in a quick timeframe. Thanks for staying open late and beingbpatientvand friendly. Great staff 💯 recommend
29 August 2024
Unprompted review
The young girl in the shop was very…
The young girl in the shop was very helpful and patient and she knew what she was talking about she was very good we are pleased with our mattress and pillow the delivery men was very quick and polite they took their shoes off before they came in the house overall very pleased
23 August 2024
Delivered efficiently and on the agreed date
Delivery was smooth, efficient, on the agreed date, and the deliverymen were courteous and very capable. I really do not see how the process could have been any better!
7 August 2024
From the store to the delivery guys
From the store to the delivery guys, all the staff have been brilliant would definitely by from Dreams again. From the store to the delivery guys
15 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.