Dreams - Southall Reviews 

Helpful and a wide selection of mattresses for my back problems.

We were greeted with smiles and a friend hello from Gunveen. She made the whole experience very pleasant. She was very patient and knew exactly when we needed help.
Thank you so much for making our visit a delight.

Fabulous store with warm friendly knowledgeable staff. Kishan and Prince helped me with my purchase when I was buying from the Hayes store and it’s lovely to see them again in the Southall branch.

Prince helped us pick the perfect mattresses he was very patient and helpful! He provided us with the best service and offered us coffee

The service was great and sale man was very helpful and great ideal of production and customer service from prince

ABSOLUTELY SHOCKING COMPANY. DO NOT USE.

We ordered and paid for a bed and had a delivery date booked and confirmed, including a delivery slot. The delivery slot was confirmed 3 days before the intended delivery and on the day before the intended delivery. With less than 24 hours notice (closer to 12 hours), Dreams notified us that the product was ‘delayed’ and that they would be in touch to rearrange delivery. At this point and because we had received confirmation that the bed would be delivered the next day, we had dismantled and disposed of the existing bed, leaving our son with nothing to sleep on. We then spoke to the sales rep as customer services conveniently sent the email immediately before closing for the day (despite the cancelled delivery being originally scheduled for 7.30am the next day) and we were informed that there were known issues with the bed and that delivery wouldn’t be for at least 2 months and even then delivery was not guaranteed. The sales rep tried to help (and is the only saving grace in this whole process) but we were told that we either had to accept a different bed frame (and likely pay the difference and wait for that to be delivered) or wait 2 months (with no guarantee that it would even be delivered then) for the order that we had already waited 3 weeks for and they promised to deliver the next day.

The worst thing about all this is that they communicated the issue at the last possible moment meaning that our son is left with nowhere to sleep.

It’s disgraceful.

Don’t use this company. They cannot be trusted.

Prince was amazing in helping my disabled mum choose a bed. Patient, reassuring and listened to her worries & concerns. Outstanding customer service would definitely recommend visiting this Dreams store. Thank you for all your assistance and I look forward to receiving our new bed.