I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everyt... See more
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Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through t... See more
This mattress is simply sublime. It’s like I’m floating on a cloud it’s so comfortable. I have a serious hip condition and every night has been painful sleeping before we bought this mattress. Now, at... See more
Good web site, a 48 hour ''change the colour / item'' period. Full recycling of your old bed / mattress. I would have given 5 stars, but the delivery was a little disorganised, and they forgot to take... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Staple Corner Retail Park, NW2 6LW, Staples Corner, United Kingdom
- 02045402369
4.8
Excellent
193 reviews
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Big Thank You to Ieva!!
Big Thank You to Ieva!!! What an amazing and knowledgable service at Dreams Staples Corner delivered by Ieva!
So pleased with our purchase, Tempur firm mattress & Divian bed. Big thank you once again.
24 March 2024
Unprompted review
Service n the store was excellent
Service n the store was excellent
Delivery and f the bed was ad arranged
In the correct time.
The bed was assembled quickly and efficiently and we are well pleased.
21 March 2024
Very nice all staff god
17 March 2024
Great service at the Staples Corner…
Great service at the Staples Corner showroom. Good selection of beds at reasonable prices. Spend a little, spend more - Dreams makes it easy to find something for whatever budget you’re working towards. Delivery service was excellent and very professional.
9 March 2024
I had a great experience - Brent Cross
I had a great experience as the Lady at Brent Cross was wonderful. I went in and she helped me to get a double bed sorted. She was so helpful. Thank you so much.
12 February 2024
I bought mattress in this shop and I’m…
I bought mattress in this shop and I’m really happy.
20 February 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Insurance
They have good quality bed and matress but when you try back old matress for guaranty you have No chance for it. I'm bought insurance for own damages Worth 45£ and I can't return old matress because my request for a mattress replacement was denied
19 February 2024
Unprompted review
Reply from Dreams - Staples Corner
Good afternoon
Thank you for your review. I am sorry for the issues you have had with your mattress.
Whilst I understand your frustration, the outcome of the inspection found no fault with your mattress. The service plan does only allow for exchanges in the event a manufacturing fault is present.
I hope that this explains the situation, however should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
I seem wake up with pains on the right…
I seem wake up with pains on the right side of my waist. Could it be the mattress is too hard
2 February 2024
Reply from Dreams - Staples Corner
Good afternoon Mr Ideh,
Thank you for leaving us your feedback.
I am sorry to hear that you are finding the mattress to be too firm.
As it is a brand-new mattress, it is normal for a mattress to go through a period of settlement. As this process goes on for the first few weeks, you should find the mattress soften slightly.
However, I did want to speak with you but was unable to reach you on your mobile. As such, I have sent you an email with some additional information and hope to hear from you soon so we can look at how you wish to progress this matter, keeping in mind we do offer our customers a 100-night comfort guarantee exchange.
Many thanks,
Kishan
Excellent service in the shop 27th Dec…
Excellent service in the shop 27th Dec and delivered 19th Jan as arranged. . Bed is comfortable
29 January 2024
Good service and range of products
Good service and range of products. Staff were attentive but not pushy, letting us get on with browsing and serving us when we were ready. Dreams has a good range of beds from the very basic to medium range, and even a few higher end products. They don't do top end products but then that's not why you go to Dreams.
I bought a few items, including a "sold as seen" display bed, and the team were able to provide a good price and some free extras. Delivery was as per the agreed timing and the team installed the bed efficiently including having to climb quite a few stairs.
22 January 2024
Because I am happy for your services.
7 January 2024
The shop assistant was very helpful I…
The shop assistant was very helpful I asked him could he move a mattress on to another base so I could sit on it he was very kind as I have mobility problems
1 December 2023
Good professional advice
Good professional advice on the products and services, very friendly staff
28 November 2023
Unprompted review
We have always come back to dreams…
We have always come back to dreams because they products are value for money and they have offers that make it very reasonable . The sales team Amira has always been helpful and given great recommendations
22 October 2023
Mattress purchase.
The sales rep was extremely helpful and patient. She didn’t push us to purchase her favourite but rather gave all of the information necessary for us to make an informed decision.
30 September 2023
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