Luke at the Stockport Branch was 10/10. He immediately greeted us and offered us a drink, we got to chatting about what we were looking for. We’ve not shopped for a mattress before so when we were off... See more
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Friendly staff who were happy to help and suggested coming back when the bank holiday sale was on. Tried several beds and was advised which would be suitable for my arthritis
Gabe was really insightful. Showed us all the different options. We went in with an idea what we wanted. He showed us alternatives and gave us time to talk amongst ourselves but any time it looked lik... See more
We had never bought a mattress before, so we weren't sure what we were looking for. Gabe helped us get set up on their Sleepmatch device so we could get a better idea and gave us lots of advice based... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
57-89 Great Portwood Street, SK1 2ED, Stockport, United Kingdom
- 01615133784
3.9
Great
296 reviews
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From the shop
From the shop, ordering and delivery it has been great, professional staff and so helpful
15 August 2024
Very good buying experience
Very good buying experience, staff instore were excellent
V pleased with mattress so far (2 weeks)
9 August 2024
we do what we promise
from start to finish everything was done how was agreed to the level agreed right down to delivery.
20 July 2024
Excellent sales staff
Customer service at the store was excellent, we were given time to explore, advice about products, very friendly and knowledgeable staff
2 August 2024
Needed to change our mattress
Second visit to Dreams Stockport when we needed to take advantage of their comfort guarantee.
Both visits we were helped by Ryan who was absolutely outstanding.
Helpful, sympathetic,open , knowledgeable.
Couldn't have asked for more.
Thank you Ryan.
2 August 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Damaged carpet.
The sales team and delivery team were helpful friendly and professional. My only criticism is the delivery team damaged the carpet by pushing the box along carpet instead of picking box up. There were 3 men too. There is now a track mark right along corridor to my mums flat which she is very conscious of because it is a direct line to her door. She is hoping she won't get charged for the damage as it will not be hoovered out.
14 July 2024
Reply from Dreams - Stockport
Good afternoon
Thank you for your recent review. I am sorry for any issues that were caused during the delivery of your Mothers bed. I can certainly understand the frustration this must cause.
I have spoken with your Mother over the telephone and she has advised that the issue with the carpet has been resolved, and that no further action is necessary.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Efficient delivery and installation
Efficient ordering, delivery and installation. The delivery and installation was especially good. My only disappointment was that I couldn’t extend the guarantee on the bed because I didn’t do it pre delivery!
20 July 2024
Delivered the Guys were curtious and…
Delivered the Guys were curtious and most helpful thankyou
27 July 2024
Delivered on time and Delivery men very…
Delivered on time and Delivery men very friendly and polite. They took old mattress away, unwrapped new mattress and took away all rubbish.
Would definitely use Dreams again and mattress is very comfortably best night sleep in ages.
26 July 2024
Quality service
Excellent reception, clear precise communication in an amiable manner. A brew was offered whilst we tried out a range of beds, many options were given to suit our needs and, even though we hate shopping, this was a breeze of an purchase made by a good in-house sales person.
20 July 2024
Unprompted review
I hate my mattress it hurts my hips and…
I hate my mattress it hurts my hips and I have to wait 30 days to change it!
20 July 2024
Reply from Dreams - Stockport
Dear Sarah
Thank you for your recent review. I am so sorry to hear that you are not getting on with your mattress. It is for this reason that Dreams offer our 100 night comfort guarantee as we realise that people may not always get the mattress that is right for them first time round. We feel that it can take up to 30 days to get used to a new mattress, which is why we ask customers to try for this length of time.
I have sent you an email with a suggested resolution to the matter. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Fantastic service
The delivery staff were wonderful and Ryan at the Stockport Dreams store that helped us with the purchase was fantastic. We are really enjoying our beds.
20 July 2024
Good deal all round
I got a good deal on my purchases, with the quality & price, all was delivered on time with no problems at all, delivery guys were respectful & polite.
14 July 2024
Great service
12 July 2024
Bed delivery was on time mattress…
Bed delivery was on time mattress brilliant to sleep on. The men placed it on bed removed took away packing old mattress
21 June 2024
Delivery time advised beforehand and…
Delivery time advised beforehand and goods arrived as promised with very helpful delivery men, both very smart and efficient, Harry and Dan, bed assembled very quickly and fine.
23 June 2024
Thank you.
The team turned up on time and were amicable and professional. They helped us with the old bed without a second thought.
Customer service was excellent.
21 June 2024
Rebbeca at Stockport and her colleague…
Rebbeca at Stockport and her colleague made us very welcome and guided us to the bed we needed. Great customer Service and the coffee was great too.
31 May 2024
Unprompted review
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