We had a fantastic experience at Dreams in Stockton when choosing and purchasing a new bed for our daughter. Mark was absolutely brilliant from start to finish. He was friendly, approachable an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so ea... See more
From the moment you walk in the shop the staff are friendly and very helpful, not pushing like some shops. They offer great advice and the prices seem competitive.
Dreams is what dreams are made of! From stepping foot into the shop to having our mattress delivered the experience we had was excellent. The staff who helped us were polite and helpful- going that ex... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Portrack Lane, TS18 2PS, Stockton, United Kingdom
- 01642044638
4.8
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything to sales assistant she was…
Everything to sales assistant she was lovely and very helpful and delivery men they were brilliant. And I love my new bed
10 October 2025
We love buying from Dreams and the…
We love buying from Dreams and the divan is beautiful and my daughter is happy with it. For a small extra fee and one off payment we get extra support with the purchase and it’s great if you a accidentally get paint in it or tear it and you get it sorted out or replaced so very very happy
9 May 2025
From beginning to end there was no…
From beginning to end there was no pressure selling just a relaxed experience.👍👍👍
3 October 2025
Efficient from start to finish
Efficient from start to finish. Helpful in store picking the perfect bed. Professional communication throughout for delivery and recycle.
27 September 2025
From start to finish everything went…
From start to finish everything went well, staff were very helpful and friendly in the shop, bed arrived on time and was put together by the delivery team who were very helpful and polite.
21 September 2025
New bed
From entering store everything was great, I was welcomed and not harassed, the staff member gave me all the information I needed when I asked and that resulted in a wonderful, and not too expensive, purchase.
2 September 2025
Great staff knowledge of products kept…
Great staff knowledge of products kept me informed of my order and delivery
13 September 2025
Customers
Would of been better service if when delivered they took it upstairs to bedroom especially as we’re pensioners and had to struggle taking upstairs
7 September 2025
Would recommend.…
The help and knowledge of Jayne was invaluable. I was given plenty of time to decide without feeling under pressure.
5 September 2025
Great Mattress & Great Service
We ordered a Tempur Mattress from Dreams and it was delivered just 4 days later!
Mark from the Portrack, Stockton-on-Tees Branch was amazing. He was so helpful and knowledgeable and our visit was a pleasure from start to finish with plenty of extras added to our order at no extra cost.
Thank you Mark :-)
29 August 2025
My daughter loves the bed
My daughter loves the bed. It is lower to the ground, which is perfect as she has mobility issues. The mattress is very comfortable . She is having very good sleep
31 August 2025
Small double ottoman bed.
The staff member helped us to find the right product at the right price. The delivery team were also great.
The bed is excellent quality and it exceeded our expectations. It is comfortable and it looks lovely.
30 August 2025
Friendly staff
30 August 2025
I have had several dealings with this…
I have had several dealings with this company and each one has been a pleasure from start to finish
13 August 2025
I am very pleased with my new bed and…
I am very pleased with my new bed and two really friendly gentleman put it together for me cleaned all the boxes and rubbish away with them couldn’t of asked for anything more so thank you so much
12 August 2025
Brilliant service friendly staff…
Brilliant service friendly staff couldn't do enough for me
12 August 2025
Very nice and professional advisor at…
Very nice and professional advisor at the shop. The mattress is just great.
11 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.